If you see an error message while topping up your gaming account with a bank card, there may be several reasons for this.
❗ Possible reasons
Your card has limits for online payments;
The verification code from the bank (3D Secure / SMS) was entered incorrectly;
Incorrect card details were entered:
Card number;
Expiry date;
Cardholder’s first and last name;
CVC/CVV code;
The card is issued in a different currency and currency conversion is not enabled;
The card was issued by a bank in a country where gambling-related transactions are prohibited
(for example, Sweden).
🔎 What should you do?
Check that all entered details are correct;
Make sure online payments are enabled on your card;
If necessary, contact your card-issuing bank.
👑 If the issue persists, please contact our support team — our specialists will help you investigate the situation.