If you have deposited cryptocurrency into your gaming account but the amount has not been reflected in your balance, you need to contact the support team via online chat.
How to create a request in chat?
1️⃣ Open the support team’s online chat.
2️⃣ Select the following topic:
“Deposit” → “Deposit not received”
What information should you provide?
To register and review your request, please prepare the following information:
transaction link on the blockchain or transaction hash (HASH ID);
if payment was made via Binance Pay, a screenshot of the transaction.
👑 Important information:
Verification of cryptocurrency transfers may take some time, as it depends on the processing time of the blockchain network.