If winnings were not credited to your game account, this is usually not due to player error but to technical or settlement-related reasons.
⚙️ Winnings may not appear in the following cases:
the game round has not yet been settled;
a temporary technical issue has occurred;
there is a temporary disconnection from the game server or data source;
the round result is under automatic review;
the result has not yet been updated in the game history.
In most cases, such issues are temporary and the settlement is completed automatically.
🔍 What is recommended?
If the winnings are not credited for a long time, it is recommended to contact support and provide the following information:
game name (slot);
time of the game round;
unpaid winnings amount;
a screenshot from game history showing the relevant round (if available).
This information helps to review the situation faster and clarify the winnings.
👑 Important information
Not receiving winnings does not mean they are lost.
After the review is completed, if the winnings comply with the game rules, they will be credited to your account automatically.