New to the portal? If you haven't signed up yet, start with How to Sign Up to the Support Portal.
Step 1: Open a new ticket
Click the Add ticket button.
The Submit a ticket form opens, where you can fill in the details of your request.
From the Tickets page, click "Add ticket" to open the form.
Step 2: Fill in the ticket details
Complete the fields below. Required fields must be filled in before you can submit.
Subject (required) — a short summary of the issue, for example "Error - Help with checklist".
Description — explain the issue with as much detail as possible.
The Submit a Ticket form: Subject (required) and the Description editor.
Priority — select Low, Medium, High or Extreme.
Platform — select the platform you were using, for example PWA (Web App).
Web Browser and Mobile Operating System — select the relevant option, or N/A if it doesn't apply.
1Place App Version
Ideal Completion Date
Internal Ticket Number - (optional)
Attach a file — add screenshots or supporting files, up to 40 MB.
Priority, platform, browser and operating system fields, plus the optional detail fields.
Step 3: Submit the ticket
When you've filled in the details, scroll to the bottom of the form.
Click Submit to send the ticket, or Discard to cancel it.
The Submit and Discard buttons at the bottom of the form.
Step 4: Confirm the ticket was submitted
A green notification appears confirming the ticket was submitted successfully, along with the ticket ID.
The ticket page then opens, showing the subject, your description, and the Ticket Properties panel with the Ticket Id, Created on date and Status (Open).
Click Reply or Comment to add more information, or Add ticket to raise another request.
The submission confirmation and the new ticket, showing the ticket ID and status.
Step 5: Add more detail to an existing ticket
Open the ticket from the Tickets list, or from the confirmation screen after submitting.
Click the 3 dots (...) on your message, then click Reply to send a message back to the support team. Use this to add more detail, answer a question, or attach another file.
Click Comment to leave a note on the ticket. The 3-dot menu also has Show Original and Print.
Your new message is added to the ticket history, and the support team is notified.
Highlighted: the Reply option, used to add more detail to an existing ticket.
If you get stuck
You can't see the Add ticket button — sign out and sign back in, or check you're on the Tickets page.
Still stuck? Raise a ticket if you can sign in, or email us at support@1place.com and the 1Place Support team will help.