Skip to main content

Physical Card Order

How to order the plastic card and replacement

C
Written by Customer Support
Updated over 2 years ago


When you open an account in 1ST OPUS and go to the web page for the first time, you will see an option to order the physical card on the main page:

Once you click the order button, you will need to confirm the delivery address:

As soon as the delivery address is confirmed, it will be delivered by post in up to 2 weeks:

Replacement

You can easily replace your card if it got damaged, lost, or expired.
To do so, please open your 1ST OPUS app or web, and click the plastic card widget:

From your card's menu go to the "Reorder card" setting:
​

And there you can order the replacement:

Where the card will be sent?

Replacement Cards will be posted to the most recent Account address registered by you. Failure to provide the correct address will result in a Card Replacement Fee.


To get the card you will need a passport.

Lost or damaged card

In case you've lost or damaged your card, please freeze it in your card's menu:

To learn more about fees please check this helpguide.

Did this answer your question?