How to Enable Remote Access for Support | 3DPrinterOS Cloud Help Center

Use this guide to set up remote access so our support team can connect to your machine. You can use one of the following options:

RustDesk is free and open source. AnyDesk is also acceptable if you prefer it.

RustDesk setup (Windows)

Open RustDesk.
Locate your RustDesk ID on the main screen.
Click the three dots icon next to the ID and open Settings.
Go to Network.
Enter the server details provided to you by support.
- Do not fill in any other fields.
Click Apply.

Important:
The server address and key are shared privately by our support team.
Please request them in chat or by email before continuing.

On the first connection, Windows may ask you to confirm privilege elevation. Please approve it so support can work properly.

After completing the steps above, send support the following:

You can send this information in chat or by email to illia@3dprinteros.com.

Use the official RustDesk client documentation:
https://rustdesk.com/docs/en/client/

After installing:

Do not install RustDesk.

Enable remote access in the 3DPrinterOS client Web UI, then tell support that remote access is enabled.

Check these in order:

Network settings
- Settings → Network
- ID Server is correct
- Key is pasted exactly
- You clicked Apply
Password setting
- Settings → Security → Password
- Permanent password is enabled (not temporary)
First time elevation
- If a prompt appears during the first connection, approve privilege elevation
Still not working
- Close and reopen RustDesk
- Try again
- If you are on a restricted corporate network, outbound connections may be blocked

If you prefer AnyDesk, that is fine.
Send support your AnyDesk ID and connection password.