On the 86 Repairs platform, eight roles are available for users to choose from. These roles impact the users' default settings and permissions.
Below you can find the descriptions for each role, what permissions they have, and who we recommend assigning to each role.
Location Staff
Location Staff are on site and are directly impacted by equipment going down. They're not making decisions for R&M, but do want to be kept in the loop on any R&M updates that impact their store, such as when a vendor will be on site.
86 Repairs recommends that Kitchen Staff, Line Cooks, Managers, and Assistant Managers are assigned to this role.
Permissions
Can open service requests
Can view location details, like the vendor roster
Can view contacts associated with their store
Can their own profile
Can view assets associated with their store
Can view and edit what notifications they'll receive
Location Leader
Location Leaders are the primary decision makers for their location. They need to know as much as possible about every request for their store, such as when a new request is created, when a vendor is scheduled to arrive at site, and when a request has been reported as resolved.
86 Repairs recommends that General Managers are assigned to this role.
Permissions
Can open and close service requests
Can view location details, like the vendor roster
Can view contacts associated with their store
Can edit Location Leaders and Location Staff associated with their store
Can view and edit assets associated with their store
Can be marked as a billing contact and/or invoice approver
Can view and edit what notifications they'll receive
Can view Insights reporting
Area Leader
Area Leaders are in charge of more than one store and aren't involved in the day-to-day store-level operations. They need to be in the know for larger repairs and be tapped in if the Location Leaders are unresponsive.
86 Repairs recommends that Area Supervisors and Area Managers are assigned to this role.
Permissions
Can open and close service requests
Can view and edit location details, like the vendor roster
Can view contacts associated with their stores
Can edit Area Leaders, Location Leaders, and Location Staff associated with their stores
Can view and edit assets associated with their stores
Can be marked as a billing contact and/or invoice approver
Can view and edit what notifications they'll receive
Can view Insights reporting
Company Leader
Company Leaders are the strategic decision makers for the company. They're not involved directly with stores for day-to-day operations, but are involved in high level decision making.
86 Repairs recommends that Directors of Operations, Directors of Facilities, Owners, and Partners are assigned ot this role.
Permissions
Can open and close service requests
Can view and edit location details, like the vendor roster
Can view and edit any contacts associated with their stores
Can view and edit assets associated with their stores
Can be marked as a billing contact and/or invoice approver
Can view and edit what notifications they'll receive
Can view Insights reporting
Technician
Technicians are employed by the company to perform services at the stores.
86 Repairs recommends that Internal Technicians and Handymen are assigned to this role.
Permissions
Can open and close service requests
Can view and edit location details, like the vendor roster
Can view contacts associated with their stores
Can view and edit assets associated with their stores
Can view and edit what notifications they'll receive
Can be assigned to requests and added to the vendor roster
Can decline requests and redirect to a different Technician
Can view Insights reporting
Can edit their own vendor profile
Technician Leader
Technician Leaders are employed by the company to perform services at the stores and help manage other Technicians on their team. They're involved in making decisions on who performs service and whether an external vendor is needed for a repair.
86 Repairs recommends that Directors of Facilities and Lead Technicians are assigned to this role.
Permissions
Can open and close service requests
Can view and edit location details, like the vendor roster
Can view contacts associated with their stores
Can view and edit assets associated with their stores
Can view and edit what notifications they'll receive
Can be assigned to requests and added to the vendor roster
Can decline requests and redirect to a different Technician and external technicians
Can view Insights reporting
Can edit their own vendor profile
Finance
Finance users need access to the 86 Repairs platform to view insights related to R&M. They're not involved in any day-to-day decision making for R&M.
86 Repairs recommends that Accounts Payable, Controllers, Directors of Finance, and Accountants are assigned to this role.
Permissions
Can open and close service requests
Can view and edit location details, like the vendor roster
Can view and edit any contacts associated with their stores
Can view and edit assets associated with their stores
Can be marked as a billing contact and/or invoice approver
Can view and edit what notifications they'll receive
Can view Insights reporting
Brand Leader
Brand Leaders are best suited for hospitality groups with multiple operators under the same franchise.
Ask your 86 Repairs Onboarding Manager if assigning the Brand Leader role to a user is the right for your organization.