86 Repairs is just a call or chat away when assets or infrastructure breaks down. These are the best practices for submitting a new request.
First time submitters should confirm their name, location, and role.
We’ll ensure your contact information is correct in our system so we have it on hand for future requests.
Have the asset or infrastructure make/model/serial (MMS) information ready.
We keep an inventory of all the assets in your store. To ensure the correct unit is being serviced and tracked for repairs, we always request confirmation of the MMS.
If you can't locate the unit's MMS, send a photo of the unit and describe where it's located in the store. We’ll cross-reference the photo against the photos in your inventory.
Describe the problem in as much detail as possible.
The more information we have from the beginning, the faster the problem can be resolved.
Not sure how to describe what's going on? We'll ask triage questions to determine the scope and severity of the issue and see if troubleshooting is applicable.
You can also provide photos of the problem. Send them over as an attachment on a chat thread or add them directly to the request via the Portal or App (available in Apple and Google Play stores).
Prepare to troubleshoot.
If troubleshooting is applicable for the problem, you’ll need to be with the unit as we walk you through each step.
Reporting the issue but not on site? Provide the name of a coworker who’s with the equipment. We’ll reach out to them directly.
Try troubleshooting already? Let us know exactly what you did, and we’ll suggest next steps accordingly.
Inform us about special events.
If a major piece of equipment breaks down ahead of a big event, like a sporting match or wedding rehearsal, let us know when you submit the request. We’ll pass dates along to technicians so proper arrangements can be made for service.
Follow along for repair updates.
Once your request is started, we’ll document repair updates in real time via the Portal and App (available in Apple and Google Play stores).