This is a step-by-step guide on how to submit a new service request on the 86 Repairs portal.
Go to the Requests tab and click the Create New Request button on the top right-hand side of the screen
Select the location
The locations you're associated with will be listed in the drop down. Click on the location the request is for so we can ensure a technician is sent to the right store.
Select who should be involved
If you want to make sure your kitchen manager, GM, area director, or any other member of your team is kept up-to-date on the repair, ensure they're listed in the "Who should be contacted?" section.
Select the piece of equipment needing service
You can filter your equipment by service category or use the search bar to search for the exact unit by the equipment's name, manufacturer, model number, or serial number.
Describe the problem - the more details, the better
You can click on the symptom descriptions above the white box to add those symptoms to your request. Type in any further details into the white text box. These details can include what troubleshooting your team has tried, if you need service that day, and more information on the symptoms you selected.
If possible, add a photo so our team, vendors, and your off-site team know exactly what the situation is. This is especially helpful for issues like cracked glass, backed up drains, or handyman requests.
Select a priority based on the importance of the equipment
❗ NOTE: Emergency requests require OT approval and a callback number selected so the 86 Repairs team can quickly get ahold of someone on site.
Review and submit
Confirm the information you entered is accurate.
Once you click the blue "Create" button on the bottom righthand corner, 86 Repairs will receive your service request.
The 86 Repairs team will reach out to you shortly with next steps.