This is a step-by-step guide on how to submit a new service request on the 86 Repairs portal.

Go to the Requests tab and click the Create New Request button on the top right-hand side of the screen.

This will launch the New Request workflow.

If you're only associated with one location, that location will be automatically selected for you.

If you're associated with more than one location, those locations will be listed in the drop down. Select the location the request is for so we can ensure a technician is sent to the right store.

This section will default to you, since you're the creator of the request.

If you're not going to be on site for a few days, select another team member that will be on site. They'll receive the updates on the request, like the vendor's ETA.

You can filter your equipment by service category or use the search bar to search for the exact unit by the equipment's name, manufacturer, model number, or serial number.

You can click on the symptom descriptions above the white box to add those symptoms to your request. Type in any further details into the white text box. These details can include what troubleshooting your team has tried, if you need service that day, and more information on the symptoms you selected.

If troubleshooting is available for the asset type you selected, a Troubleshooting Guide will be recommended.

Go through the troubleshooting steps provided. You may be able to resolve the issue on-site and avoid having to get a technician out to work on the unit, saving you time AND money!

For more information on how to utilize our troubleshooting guides, check out this article.

❗ NOTE: Emergency requests require OT approval and a callback number selected so the 86 Repairs team can quickly get ahold of someone on site.

Confirm the information you entered is accurate.

Once you click the blue "Create" button on the bottom righthand corner, 86 Repairs will receive your service request.

The 86 Repairs team will reach out to you shortly with next steps.