Check the below in case you are encountering the following issues:
Direct Debit Membership payments are not being taken.
DDI Status shows active but the payment is not pulling into the batch.
BACS file is not being populated correctly.
DDIMembershipID is missing.
Direct Debit payment is not being created.
What to check | Solution |
Membership status | Make sure that the Membership Status is set to 'Active'. |
Balance | In the Payment tab, make sure the Balance for that month's instalment is less than zero. |
Payment type | In the Payer tab, make sure that the Payment Type is set to 'Direct Debit'. |
Instalment date | The Instalment date has to fall between the date used for loading payments into the batch via the Load Due Membership Payments option.
Check that there has not been any payments taken after this instalment date. |
DDI status | Check that the DDI status on the Payer tab and make sure it is one of the following:
|
DDI start date | The DDI Start Date in the Payer tab needs to be in the past or before the date of the instalment being loaded. This also cannot be blank. |
Membership invoiced in full | Make sure the full amount of the membership has not been invoiced. You can see this in the payments summary for each membership by matching invoiced to total fees.
If the membership has been invoiced for the full amount, check for any invoices that have an outstanding amount against them, these can be cancelled. |
If you're still having issues after checking these, please reach out to us via the Digital Assistant and we can assist in finding the cause.