The funding process is automated and the account number is automatically generated for you to fund your wallet. This means as soon as your funds hit the funding account, your USD wallet is automatically credited.
However, you might experience delays with your funding for the following reasons:
The network of the bank is yet to complete the payment. This is out of our control. It usually takes a few minutes, but if there's a delay, funding may take about 2 to 10 hours to get confirmed from our end, depending on the bank used. When it is reflected in our account, you will be credited.
To ensure you do not experience delays with funding, please do the following:
Add the transaction reference on the invoice generated.
Make the exact amount on the invoice generated.
Tap the payment confirmation button on the app.
Give it some time to cater for the inter-bank delay.