1. How do I fund my Bitnob wallet?

To fund your wallet, follow the steps in this how-to fund your USD Wallet guide.

2. What is the minimum amount that I can withdraw?

The minimum amount you can withdraw to your local bank account is $2.

4. How soon can my withdrawal be processed?

Withdrawals can be processed anytime within one hour but if there is a delay, withdrawals may take more time to be processed.

5. Can I withdraw money from my wallet to my bank account or mobile money?

Yes, you can withdraw from your USD wallet to your local bank or mobile money account.

6. Why was my withdrawal unsuccessful?

Your withdrawal may be unsuccessful due to inaccurate bank or mobile money details. The system will fail the transaction to enable you to reinitiate another withdrawal.

7. How can I send money to another Bitnob user’s USD wallet?

To send money to another user's USD wallet, simply click on actions > Transfer > Transfer to Bitnob User> Input Bitnob username > Input amount > Transaction note > Input transaction pin > Transaction successful.

8. Why haven't I seen the amount I funded my wallet with?

You might experience delays when the network of the sending and receiving bank is experiencing a delay connecting the payment.

9. Why haven't I gotten the withdrawal from my wallet in my local account?

This delay is typically because of the network of the banks. Kindly give it some time and if it takes as long as 24 hours, kindly reach out to our support team.