Here, we’ve gathered everything you need to know about the site, from its license and game selection to questions about payments, documents, and technical support.
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😍What is Bitzamo?
It’s more than just a gaming platform—it’s a whole universe of entertainment!
We’re a licensed online casino where you can enjoy more than 8,000 games: from classic and live slots to exciting mini-games and sporting events.
We value your time, so we support most popular deposit methods and a wide range of convenient payment systems.
👍Is the site licensed?
Yes, we operate completely legally. The platform is licensed and regulated by the Government of the Autonomous Island of Anjouan (ALSI).
You can check the license status at any time by clicking the regulator’s logo at the bottom of the site. This guarantees fair play, protects your data, and ensures the platform is accountable.
🔞Who can register?
We have strict rules: only people over the age of 18. By registering, you automatically confirm that you are of legal age. Under the site rules, anyone under 18 is prohibited from using an account. Such accounts are blocked until their owners reach the age of majority.
🆓Is verification required, and how does it work?
Good news: verification is not mandatory, and you can play without restrictions.
If you choose to complete verification voluntarily, or if requested by the security team, you will need to complete both stages (providing your personal details and a photo of an identity document).
Our specialists will review your application manually within a few minutes.
🎰Is it legal to play at online casinos in my country?
It depends on the laws of your country. Before registering, make sure that real-money gambling is permitted in your jurisdiction.
We provide services where doing so does not violate local laws.
🏓How do I choose the right game?
With so many games available, it’s easy to feel overwhelmed! Here are a few tips:
For beginners: Choose slots with low volatility and a high RTP. They pay out frequently, although the wins may be small, allowing you to play for longer;
For thrill-seekers: Try games featuring the MegaWays mechanic or the Bonus Buy feature. They offer high win potential and fast-paced gameplay;
Looking for big prizes? Check out slots with progressive jackpots or the Live Games section, featuring live dealers for an authentic casino atmosphere;
Instant Win: Perfect if you want a result right here and now. These games tell you instantly whether you’ve won. No long waits or animations—just press a button and try your luck. Enjoy a quick rush of excitement with a chance to win big;
Sweepstakes: A unique format where every ticket is a chance to win real prizes! The rules are simple: scratch off the cells on a 3×3 grid and find three matching symbols (their positions don’t matter). The prize will match the value of one of those symbols. The excitement of a lottery in a convenient digital format!
Use the lobby filters to quickly find your favorite category!
💰How much can I deposit and withdraw?
It all depends on which payment method you prefer. Deposit and withdrawal limits are tailored to the payment method you choose. To see the exact figures, simply select a payment method when depositing or withdrawing funds—the current limits will always be displayed there.
For example, if you choose cryptocurrency, the minimum deposit and withdrawal amount starts at just ≈ $1.2 (100 ₽).
📲Can I play on my phone?
Of course! The site works perfectly on any smartphone. You can make playing even more convenient by adding it directly to your home screen. It only takes a few seconds, and the site will open like an app, without the browser address bar getting in the way.
For iPhone (Safari): Open our site, tap the “Share” button (the square with an arrow at the bottom), select “Add to Home Screen,” choose a name for the shortcut, and tap “Add”;
For Android (Chrome): Go to the site, tap the three dots in the top-right corner, and select “Add to Home screen.” Confirm, and the shortcut will appear among your apps.
Now, the world of entertainment is just one tap away!
🛡️How can I protect my account?
Your personal data and gaming history are securely protected. To make sure no one but you can access your account, use a strong, unique password and never share it with anyone, even if they claim to be from Support—we will never ask for it.
The most effective way to strengthen your security is to enable two-factor authentication (2FA). It’s like adding a second lock to your door: even if someone finds out your password, they won’t be able to log in without a special code from the app.
How to enable 2FA in just a couple of clicks:
Open your account “Settings” → go to the “Security” tab;
Find “Two-factor authentication” and tap “2FA settings”;
Follow the instructions provided to enable the feature.
That’s it! Your account now has an extra layer of protection, so you can focus fully on the game.
🚥What should I do if the game freezes or I lose my internet connection?
Don’t worry! All your bets and results are saved on the provider’s servers. If your connection drops during a spin, simply refresh the page or re-enter the game. Your balance and bet history will remain unchanged. If the problem persists, try clearing your browser cookies and cache.
Still have questions or need more help?
Visit the live chat or email us your question—our specialists are available 24/7;
Check out the knowledge base (the “Home” section when you open the live chat).
At Bitzamo we do everything we can to make your gaming experience safe, fair, and as comfortable as possible!
💡 Tip
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