Individual Accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.
For extra security you can set up the Two Factor Authentication (2FA) on your account.
Using the Mobile App:
Log in on your App
Click Menu at the button right of the screen
Click Settings
Turn on clicking on Two-Factor Verification
Next time you will log in, once you entered your phone number and password, the App will send a 6-digit number code to your registered mobile number
You can also set up PIN or biometrics on your App, this can be done from the Menu tab and then by clicking on Settings.
Using the Web Portal:
Usually you have the Two-Factor Authentication (2FA) already set it up on your individual account when you have registered for the account.
When you log in the Web Portal you enter your email address and password, and a 7-digit code is sent to your registered mobile number.
You can change the set-up of the Two-Factor Authentication (2FA) and instead of receiving a text, you could authenticate through an Authenticator app (such as Google Authenticator or Authy), this will need to be done on a mobile device. Follow the steps below if you want to change your set up:
Once logged in on the Web Portal, on the “Dashboard” screen click on Settings
Click the Security tab
Edit the 2-Step Verification settings
Choose between text message or Authenticator app and follow the prompts
You can then make them default or remove them
Please note: The 2FA options need to be set up on the Individual Account Settings/Security.
Corporate Account are linked to Individual Accounts, therefore you will always need to log in on your Individual account to access the Corporate Account.
This means that password change or 2FA set up need to be done on the Individual Account Settings.