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General
General questions about our products and services
45 articles
Am I eligible for a Blackthorn account?
What services do Blackthorn offer?
What features are available?
Which devices are compatible to use my Blackthorn account on?
What currencies are available on my account?
What is a Multi-Currency account?
How do I contact Blackthorn?
Will I be protected by the Financial Services Compensation Scheme (FSCS)?
Is Blackthorn Finance Limited a bank?
Your security and fraud awareness
Is my money safe with Blackthorn?
How do I close my account?
How do I make a complaint?
How to create a Currency Account (with IBAN)?
Why is my outbound transfer still in pending?
How to add funds on your Blackthorn Account if you are a new user
How do I send money?
How do I send money to another Blackthorn account?
How long does a payment from my account take to arrive?
How long does it take for a transfer to be credited in my account?
What do I do if there is a problem with my transaction or payment?
Why has my payment not arrived at the beneficiary account?
Why has an incoming payment not arrived in my account?
How do I get a confirmation of my transaction?
How do I generate a monthly statement?
How do I add a new recipient on my account?
Can I schedule payments?
What are the different payment options?
How can I share my account details?
Can I deposit cash into my account?
I need a copy of your SSI instructions
What is a BIC code?
What is an IBAN?
What is a SWIFT?