When it comes to your financial information, your security is our top priority, therefore, when you access your account, it is important that we know it’s you. Here is how we do that:

Log in details – when you join Blackthorn you set up log in details unique to you. This will be your email address and password. We strongly recommend that you should not share them with anyone else.

Strong Customer Authentication (SCA) – The introduction of SCA legislation by the EU in 2019 in increasing security further. This means setting up two independent sources of validation to use when you access your account.

Providing Information – at Blackthorn, we will never ask you for your password. We will also never ask you to share your screen or download a third-party app. We will always send you an email or push notification first if we are trying to contact you.

Please be aware of scams and ‘phishing’ emails. If you are unsure, please send a screenshot of the email to us at help@blackthorn.finance first before responding.

If you notice something suspicious and believe it could be fraudulent, we recommend that you get in touch with us as soon as possible.

Reporting Fraud: help@blackthorn.finance

Suspicious Emails: help@blackthorn.finance

Help to keep yourself safe from fraudsters by following the tips below. Remember, if you’re ever unsure, don’t act. A genuine company will never rush you to take action.

Always make sure your mobile telephone number and email address registered with us is up to date, we will use these to contact you if we notice unusual activity on your account.

When accessing your Blackthorn account online:

When using a mobile application:

Remember, if you decide to donate, resell or recycle an old mobile phone, computer, laptop or tablet, make sure you fully remove all data and apps first as otherwise these may be accessed by whoever your device is passed to.