It depends on the destination and the recipient bank. Below is an estimated time range for each destination:
To another Blackthorn account – instant
To an UK Local account – normally instant, but can take up to 2 hours
To a European account – typically 1-4 working days
To an international account – typically 1-4 working days
If your payment has taken longer than these estimates, please contact the Support Team via our Live Chat or email at help@blackthorn.finance providing the following information:
Using the Mobile App:
The proof of payment: you can download it by going in the History tab
Click on the transaction you have questions about, a pop-up will open with the transaction details
Click on Receipt to share the transaction’s details
Using the Web Portal:
The proof of payment: you can download it from your Payments & Transfers activities in your dashboard
Click on the transaction you have questions about, a pop-up will open with the transaction details
At the bottom of this pop-up you can download the proof of payment (or you can copy the transaction ID) and send this to us to investigate further