If the beneficiary didn’t receive the payment, please contact the Support Team via our Intercom Live Chat or email at help@blackthorn.finance providing the following information:
Using the Web Portal:
The proof of payment: you can download it from your Payments & Transfers activities
Once on the Payments & Transfers tab, click on the transaction you have questions about, a pop-up will open with the transaction details
At the bottom of this pop-up you can download the proof of payment (or you can copy the transaction ID) and send this to us to investigate further
Using the Mobile App:
The proof of payment: you can download it by clicking on History
Click on the transaction you have questions about, a pop-up will open with the transaction details
Click on Receipt to share the transaction’s details