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Why was my transaction declined?
Why was my transaction declined?
Updated over a week ago

Typical reasons for declined transactions are: 

  • The wrong PIN has been entered - you can always reset your PIN tries and unblock your PIN in App by clicking on Unblock PIN in the Card tab. Then attempt the payment again with the correct PIN

  • Your first transaction in contactless: you need to perform a CHIP & PIN transaction first before you are able to use contactless payments

  • You’ve reached the limit for contactless transactions 

  • The transaction value is higher than the balance on the card 

  • Your card is blocked - check the status of your card in the card tab

  • You have exceeded the spending limits of the card

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