Questions about our individual accounts
How do I order the card?
What are the limits for contactless payments?
Why was my transaction declined?
The ATM says "PIN tries exceeded"
The ATM is asking for a 5 or 6 digits PIN, what do I do?
How long will my card take to arrive?
How do I activate my Blackthorn card?
How do I retrieve my PIN?
What if I didn't receive my card?
What happens if my card is lost or stolen?
How do I change my PIN?
How do I unblock my PIN?