Safeguarding you is our top priority. While CUSP Wealth uses bank-grade encryption, biometric login, and regulated partners to keep your account safe, we want you to know exactly what to do if you ever suspect unauthorised access.
Step 1: Secure your login
Immediately change your CUSP password.
If you use biometric login (Face ID, Touch ID, fingerprint), re-enable it after resetting your password.
Make sure your email account (linked to CUSP) also has a strong password, since email access can compromise logins.
Step 2: Check your recent activity
Review your portfolio transactions (deposits, withdrawals, trades).
Look for any actions you don’t recognise.
Withdrawals are only possible to bank accounts in your name — but checking ensures nothing unusual is happening.
Step 3: Secure your devices
Run a security check on your phone (update iOS/Android, check for malware).
Log out of CUSP on all devices and sign back in with your new credentials.
Avoid using public Wi-Fi or shared devices for trading.
Step 4: Contact CUSP Wealth Support immediatelyOnce you've secured your login and reviewed your account activity, reach out to our support team right away.
Email us at Support@cuspwealth.com and include:
A brief description of the suspicious activity you noticed.
Any unfamiliar transactions or changes to your account.
Our team will investigate promptly and take all necessary actions to protect your account funds and we'll respond as quickly as possible.