Your security is our top priority. While CUSP Wealth uses bank-grade encryption, biometric login, and regulated partners to keep your account safe, we want you to know exactly what to do if you ever suspect unauthorised access.
Step 1: Secure your login
Immediately change your CUSP password.
If you use biometric login (Face ID, Touch ID, fingerprint), re-enable it after resetting your password.
Make sure your email account (linked to CUSP) also has a strong password, since email access can compromise logins.
Step 2: Check your recent activity
Review your portfolio transactions (deposits, withdrawals, trades).
Look for any actions you don’t recognise.
Withdrawals are only possible to bank accounts in your name — but checking ensures nothing unusual is happening.
Step 3: Secure your devices
Run a security check on your phone (update iOS/Android, check for malware).
Log out of CUSP on all devices and sign back in with your new credentials.
Avoid using public Wi-Fi or shared devices for trading.