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Tips to make sure your money is sent correctly

Recommendations to make sure your money is sent correctly. This will ensure your recipient will receive the money as soon as possible.

Updated over 2 weeks ago

Follow these tips to make sure your money gets to your loved ones smoothly:

  1. ✅ Make sure the recipient’s account is active (not canceled or suspended).

  2. 📝 Double-check the details: account number, full name, and financial institution name.

  3. 👩‍🦳 The recipient must be over 18 years old.

  4. 💱 Always send in the local currency of the country (e.g., Colombian pesos if sending to Colombia).

  5. 🔎 Review the exchange rate on the day you make the transfer.

  6. 🏦 Confirm the account can receive third-party transfers and doesn’t have deposit limits that block your amount.

  7. 🇨🇴 If sending to Bancolombia, the recipient must be enrolled in the automatic credit service.

✨ Extra tip: You can now send money through WhatsApp! It’s that simple. 🙌

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