To be able to add/change recordings/audio files on Voice Broadcasting campaigns (Press 1), follow the steps from your main dashboard:
Go to Campaigns
Campaign List
Use the search box to find the appropriate campaign
Click Select
Go to Voice Broadcasting
Go to Message Audio and select the new audio file (recording) from the drop-down menu
Click Save Changes
Listen to the new recording and adjust the interested and not interested digits, add additional digit if needed.
Interested digit: when this digit is pressed, calls will be directed to the agents
Not Interested digit: when this digit is pressed, calls are closed and call status (disposition) is set to given not interested status
Additional digit: when this digit is pressed, lead is set to given status and call is continued or hanged up depending on the appropriate setting.
Example:
The press 1 recording says to press 1 to get in touch with a representative, press 3 for spanish, press 2 to be added to Do Not Call list (DNC).
The setting of the digit should be set as follows:
Press 1 = Interested digit
Press 2 = Not Interested digit with DNC not interested status
Press 3 = Additional digit
