FAQ
What is AnyDesk and how to install it
How to verify how many leads you have in your account or campaign
How to get your VoIP cost report
How to enable the Burst Dialing feature and what that entails
How to pull a sales report from the unspecified lists
MTR instructions for Mac and Windows
How to verify your balance and service cost
How to create scripts
How to change campaign statuses
How to find a lead without a phone number
How to check the cost of each sale
How to scrub invalid SIC Codes within the list
How to download or delete lists
How to disengage from a transfer call and get back to the prospect
Uploading data supported file format
How to get the average call count attempts
How to check or change the disposition on a call
Outbound Call Report
How to load an audio file
How to generate a report based on dispositions
How to add answering machine recordings to campaigns
How to pull the calls that an agent has taken
How to create a state or time restriction for your campaigns
How to add leads to lists
How to find call recordings
How to create a list
How to reset lists your lists and start dialing again
How to add or remove lists from the dialing strategy
How to update Google Chrome browser
How to add/change recordings on Voice Broadcasting campaigns
How to add leads to lists when the limit has been reached
How to add mapping fields
How to add scripts to campaigns
How to add call notes to campaigns
How to move lists from one campaign to another
How to set up a Caller ID
How to create a transfer between campaigns
Operations level and their access
How to change your statuses into dialable or non-dialable
Quality Assurance (QA) level and their access
Supervisor level and their access
How to download script results
Agent level and their access
Super Agent level and their access
Troubleshooting Headset Issues
How to change the dial level
How to split a text cell into multiple columns
Setting up your headset (Windows & Mac)
How to allow your microphone on Chrome browser
Troubleshooting Long Wait Times
How to pull a Sales Report from Inbound or Outbound calls
Agent Time Status Report