DUA by Augustinus Bader Help Center

Shipping Information

Shipping information

14 articles

General Shipping Information

What countries do you deliver to?

Are there any countries or regions you cannot ship to?

Do you deliver to PO boxes, APO/FPO/DPO addresses, or parcel lockers?

Can I change my delivery address after placing an order?

How do I track my order?

Delivery Options & Charges

What delivery options do you offer?

How much does shipping cost?

Do you offer free shipping, and if so, what is the minimum spend?

How long will delivery take?

Can I choose express or next-day delivery?

Will I need to pay customs duties or import fees upon delivery?

Do you ship DDP (Delivered Duty Paid) or DDU (Delivered Duty Unpaid)?

How are duties calculated for my country?

What happens if I refuse to pay customs charges?