Managing Coach and Client Accounts on FITR
Navigating your coach and client accounts on FITR can be straightforward with the right practices. Below, we outline practical tips for managing both account types, handling subscription issues, and troubleshooting login challenges.
Introduction
FITR supports both coach and client roles, enabling seamless management of training programs and subscriptions. Users with both accounts should adopt best practices to avoid account conflicts and streamline their experience.
Managing Multiple Accounts
1. Use Separate Emails for Each Account Type
To effectively manage both accounts:
Assign a unique email address for each account (coach and client).
Use email plus-aliasing if you'd like to manage all communications in a single inbox. For example: - Coach account email:
youremail@gmail.com- Client account email:youremail+client@gmail.com
2. Log Out Before Switching Accounts
Switching between accounts requires:
Logging out completely from one account before attempting to log in to the other.
This ensures session data does not overlap, reducing login errors.
Troubleshooting Common Issues
Restoring a Cancelled Subscription
If your subscription was cancelled due to failed payments:
Log in to your client account.
Navigate to the "Past Programs" section.
Select the program you wish to rejoin.
Subscribe again directly from this section.
Resolving Login Problems
If you encounter login issues, ensure: - You have completely logged out of the other account type. - Use the correct email associated with the account you're trying to access. - Reset passwords if necessary after logging out.
FAQs
Can I use the same email for both accounts?
No, FITR requires unique email addresses for separate account types. Email plus-aliasing can be a convenient workaround.
What should I do if I forget which email is linked to my account?
Check your email inboxes for FITR communications to identify the linked email or contact FITR support for assistance.