When connecting into FITR to sell programs, Stripe will create a new standard account under your ownership. You will be invited to create some log in details in the process.
This will allow you to access Stripe directly and view your account. It's also where you need to go to contact Stripe for any payment related issues.
Each coach's new Stripe account is integrated with their specific FITR coach account. This Stripe account can’t be created outside of FITR, or be one already set up, because of essential software integrations that happen in the background.
Stripe is our chosen third-party payment provider and handles all transactions. FITR's integration with Stripe facilitates full automation of client payments; granting and revoking program access, linking with coupons, handling financial reports, tax accounting etc. A coach creates a unique new Stripe account and designates the bank account for receiving clients’ payments. Programs advertise in a coach's originating currency, based upon their registration details when setting up their Stripe account through FITR.
Note - a coach can set different payment subscription options for any one of their programs.
Prospective clients see programs advertised in both a coach's originating currency and also automatically converted into their local currency, if different. Coaches receive client payments in batch ‘payouts', which defaults to weekly.
Connecting a Stripe account to your coach account can be done in two ways:
Head to 'Settings’ in your coach account - 'Payouts’ tab - click ‘Connect to Stripe'. You'll be directed to Stripe and then back to FITR to complete the process.
Alternatively you will be directed through the same process, if you haven’t already done so, when first sleeting a price on a program.
Important Note:
Regards on-going management of your coach account and clients please only make changes to program prices, client subscriptions, coupon creation, etc, from within your coach account in the FITR platform, not in your Stripe account itself. This ensures the connections between FITR and Stripe work as intended.
Further help articles regards Stripe
If there are further aspects to this topic you would like more information on please let our team know.
Thanks,
FITR Support