Welcome to FLOWN! We are thrilled you are joining our community that helps knowledge workers weave deep work principles into their daily lives.

FLOWN operates a platform that provides its members with tools to focus, and tools to recharge their focus. This Agreement serves to safeguard the use and enjoyment of FLOWN by its members and partners.

1. MEMBERSHIP REGISTRATION & ACCESS

By completing and submitting the membership registration form on our platform, you agree to be bound by this agreement. Your membership commences once your email address and credit card details have been verified. You’ll use your login details to access the platform, and shouldn’t share these login details with anyone else.

Membership to FLOWN gives you access to all products and experiences. We may in time offer a variety of membership plans, as well as provide access to additional or optional products or services that could be provided by FLOWN or other third parties. These may incur additional fees and/or terms, which will be communicated upfront.

2. MEMBERSHIP DETAILS

It’s important for us to collect and store some personal information in order to deliver our products and services, and to provide you and others with a valuable membership experience. Your details will be used in accordance with our Privacy Policy.

3. FEES AND PAYMENT

Membership fees are charged either quarterly or annually (as you choose), in advance. The first 30 days of your membership is free, so the first payment is taken on day 31. All fees are inclusive of VAT, where applicable, and a VAT invoice can be issued as requested.

Subsequent membership fees shall automatically be due and taken from your card every quarter or annually (as you choose), unless you terminate your membership at least one week before the next billing date.

In the event your card becomes declined, we’ll need you to update it, and pay for any uncollected amounts. We have the right to suspend your access to FLOWN until we have successfully charged a payment method.

4. REFERRAL SCHEMES AND DISCOUNTS

FLOWN rewards members who encourage others to sign up to FLOWN. This reward may be in the form of a complimentary extension of their membership plan, or such other discounts as advertised. These incentives can not be transferred or converted into a cash refund.

5. MEMBERSHIP CANCELLATION

We hope that you enjoy FLOWN and all our products and services, but if you do wish to cancel your membership then you can do so at any time by contacting the FLOWN Crew at least one week before your next membership fee is due to be charged. You’ll continue to have access to FLOWN until the end of the current membership cycle. Unfortunately we can’t provide refunds for membership fees already paid in advance.

7. PRIVACY & CONFIDENTIALITY

You understand that while using FLOWN’s products and services, you may have access to other members and as such their personal information. Keeping their personal information confidential is of the utmost importance to the FLOWN ethos as they may be working on confidential projects.

You also understand that in order for FLOWN to deliver a premium service, support you as our member, improve our offering, or run campaigns and challenges/competitions, that we need to track and monitor your usage and other technical data.

All FLOWN staff are required to adhere to the strictest confidentiality standards and pledge to maintain all records and personal information concerning the members in the strictest confidence, we expect the same of you too. You can find out more by visiting our Privacy Policy on our website.

8. MARKETING, EVENTS, REVIEWS, COMPETITIONS

We love to hear about our members’ experiences using FLOWN. We may ask you to give your views, provide feedback, share your experiences, and we may share this with others to inspire or entice them.

From time to time FLOWN will also run competitions, challenges, or campaigns, with the intention to help motivate and engage our members. These activities are entirely optional and members are not obligated to take part. Participation may involve the member submitting content, attending live events, or accessing on-demand events. And where relevant, we may film, video or photograph our members at certain events, for use in our collateral, as well as for advertising, promotions, public relations, and other business purposes.

You consent to us publishing any materials produced by or for us for any purpose without needing to specifically obtain this consent, and you waive your moral rights to receive any payment from us in relation to this. If at any time you have an issue with us, just let us know.

In the event of any competition involving a prize, the decision on the winner(s) and the prize(s) will be made by FLOWN and can’t be changed. It is understood that reviewing competition results and organising prizes can take some time and whilst FLOWN works as quickly as possible, we can’t commit to exact dates.

9. CONDUCT AND SAFETY

We expect all our members and staff to act respectfully and nicely. Live experiences such as our Flocks are safe spaces for everyone, and anyone who jeopardises this may be asked to leave. In extreme cases this could involve terminating membership without a refund. We are working on the assumption that this is never required :)

We also respectfully ask that FLOWN is not used as a platform to advertise your business or sell products to our members - this could be frustrating for some who come to FLOWN to achieve deep work.

Sometimes a member, a partner, or member of staff may say something with good intentions, that nonetheless accidentally causes offence to another. In these instances, we ask for tolerance and understanding, and at no point would we hold any individual nor ourselves liable for any offence caused. We simply do our best to provide everyone with an enjoyable experience, understanding we are all unique and human.

10. BREATHWORK AND OTHER PHYSICAL ACTIVITIES

Breathwork is a group of exercises that teaches you to manipulate your breathing rate and depth with the goal of bringing awareness to your breath and ultimately providing the same benefits you might get from a meditative practice. It can result in a mixture of feelings and sensations for individuals, but is perfectly safe for most people.

That said, we always recommended that you consult with your doctor before beginning any type of new exercise or physical activity. Deeper breathing sessions (particularly when delivered virtually where you can't be monitored) are not suitable for pregnant women, or those with cardiovascular issues or epilepsy. Those with blood pressure issues should make this known to the facilitator.

You're in great hands with our expert facilitator, but we won't be aware of any individual conditions that may affect your experience, and therefore can't take any responsibility for your experience, or resulting impact. All members are welcome to join our sessions, but in doing so assume all risks and should consult their doctor if unsure.

The same applies for other experiences e.g. yoga, dance, energising breaks, HIIT workarounds, stretches - be they delivered live or on-demand. Members participate at their own risk and should seek medical advice before engaging in anything medical. FLOWN can’t be held responsible for any illness, injury or anything else, arising from taking part in any FLOWN product or service.

11. FLOWN TRADEMARKS

Members shouldn’t use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of FLOWN without getting prior written approval from FLOWN. We ask you to recognise that FLOWN trademarks are the valid, unique and exclusive property of FLOWN.

12. PLATFORM MAINTENANCE

From time to time we may need to undergo essential maintenance of the FLOWN platform that might prevent you from accessing your account and our services. This will be kept to an absolute minimum but we can’t be liable for any losses incurred due to interrupted access to the platform.

13. INTERPRETATION, GOVERNING LAW, CHANGES

In the event of a dispute regarding this agreement, the matter shall be referred to the CEO whose decision with respect to your membership shall be final.

This Agreement shall be governed and construed in accordance with English law and each member agrees to submit to the exclusive jurisdiction of the courts of England.

FLOWN may change the details of this agreement from time to time. If the change is material you will be notified, otherwise you will be able to always see this agreement on our website.

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