To request a refund:
Email hello@flown.com
Or click the chat icon on our website
Include your purchase details and a short explanation of why you’re requesting a refund. Refunds are designed to be fair to both you and FLOWN, so here’s how to make sure your request is considered:
When you request | What happens |
Within 7 days of purchase or renewal (monthly/yearly) | We will review your request and, in most cases, issue a full refund. |
Between 8–30 days after purchase or renewal | We will review your request on a case-by-case basis. If approved, we may offer a partial refund. |
Over 30 days since purchase or renewal | You can still reach out, but at this point, it is considered your responsibility to have applied within the refund window.
We will review requests individually, but we are not obliged to refund due to the operational impact on our business, unless payment was made in error. |
Lifetime memberships | Refunds for lifetime purchases are only granted in exceptional circumstances and reviewed individually. |
All refunds are issued at FLOWN's discretion, as outlined in our member agreement.
Cancelling your current active membership will stop any future payments, but it won’t automatically issue a refund. If you cancel after a purchase or renewal, your membership will stay active until the end of your current paid period.
Unexpected payments
If a payment goes through unexpectedly or you have concerns about a recent payment, contact us straight away:
Email hello@flown.com
Or click the chat icon on our website
We’ll look into the situation and work with you to resolve it as quickly as possible.
What qualifies for a refund
Some common reasons we may approve a refund (though not guaranteed):
You were charged by mistake
You requested to cancel your membership before your renewal date
You experienced an unexpected duplicate payment
A major technical issue caused by FLOWN prevented you from using the service
If the issue is minor, we’ll try to fix it for you first.
How long does it take?
If approved, refunds are processed within 5–10 business days to your original payment method. If there’s any delay, our support team will keep you updated.