Frequently Asked Questions

Here are some frequently asked question from our customers to help you get started

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Written by Support
Updated over a week ago


What is Penny Pinch?

Penny Pinch is Saint Lucia's first and only licensed mobile wallet.

How does one add funds to their wallet?

One can fund their digital wallet using their Debit or Credit Card, Bank transfer, or Employee Salary. deposit cash or receive funds from another MoneyGram, Western Union, or another Penny Pinch User.

Once funded, you will be able to spend your monies anywhere on the Penny Pinch ecosystem.

Can I send money to friends and family anywhere?

The Penny Pinch app allows anyone anywhere to send money to friends and family who have a Penny Pinch account.

Customers can use an email address, QR Code, username, or Link to send funds to peers. Transfers between accounts are instant and can be used to pay for services on our app.

Why do I need to verify my identity To Fund My Account?

For regulations and security purposes, it is mandatory that Penny Pinch verify your identity to ensure you have a safe and enjoyable experience when sending/receiving money or making contactless payments.

Where can I download the Penny Pinch app?

The Penny Pinch digital wallet app can be downloaded on both the Google Play Store and Apple App store for free. Once downloaded, you can sign up and activate your digital wallet by funding it using your debit or credit card.

Is it free to use Penny Pinch?

The Penny Pinch app is free to download and create an account. There are small charges when sending money to friends and a processing fee when funding your account using your debit or credit card. You can view our fees Here

Can I withdraw funds to my bank account using Penny Pinch?

Yes, in the wallet section, you will be able to make a withdrawal by setting up a local bank account that belongs to you. Once set up, you can initiate a withdrawal request to your local bank account which can take up to 24 hours or can be received on the same day.

What type of rewards do I get when shopping with Penny Pinch?

When you shop using your digital wallet, you earn cashback as well as rewards for being a loyal customer at any of our brands. Earn birthday rewards, exclusive discounts, and more when shopping using your digital wallet at any of our brands.

How do I list my business on the Penny Pinch platform?

Interested merchants can sign up by visiting this page: Merchant Sign Up Page to begin. Once submitted, a Sales Representative will contact you to further your application.

How can I contact the Penny Pinch support team?

The Penny Pinch team can be contacted in many ways. Inside the app has a dedicated support page with different channels of contacting the team. You can contact us via email, phone, and live chat.

Do I need a debit or credit card to fund my balance?

At the moment, you can use your debit or credit card, Bank transfer, Employee Salary to fund your account. You can also receive funds from another Penny Pinch user.

I forgot my password how do I recover it?

Firstly, you need to ensure that if you signed up with a social account (Gmail or Facebook), that you use the login credentials associated with that account.

In the event that you are still unable to recover your password, send us an email at with your name and phone number or call us at 1 (758) 519-0430. As a security measure, a Compliance Officer is required to verify your identity before proceeding with a reset password request.

I was charged an incorrect amount. What do I do?

If you noticed that you have been charged an incorrect amount. Please keep your receipt so you can verify your purchase. Also, please contact us within 24 hours of the transaction(s) for us to recover any incorrect charges to your account.

I am noticing activity on my account that I did not authorize.

If you noticed any unusual activity on your account, please contact us immediately at any of our support channels so that we can look into it.

My phone was stolen. What do I do?

No need to worry, if your phone was stolen, we can have your account disabled so that unauthorized individuals cannot get into your account.

I was double-charged at a merchant. What do I do?

If you notice any double charges at a merchant, please contact us so that we can raise a dispute with the merchant and look into the issue.

My account credentials were compromised.

If you believe that your account credentials were stolen, please contact us immediately so that we can reset your credentials and recover any fraudulent activities.

I forgot my pin, how can I reset it?

If you have forgotten your pin, you can request a pin reset by contacting us. We will, however, have to verify your identity by asking you a few questions.

My Top-up keeps failing, what do I do?

Please get in contact with us to see how we can help you. You can also contact your bank as they may have declined transactions on their end.

I can’t find my verification email. What do I do?

Your verification email may be in the spam/junk folder of your inbox. If you still don’t see it, you may have entered an invalid email address when you signed up. Please contact us so we can verify this and make any changes to your account.

I have passed my limits. How can I increase them?

At the moment, a customer can only transact to certain daily and monthly limits. If you have passed those limits and would like to make a purchase, please contact us so that we can assist you in making purchases.

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