If you are having issues verifying your I.D within the app, we have an alternative solution can customers can try in order to get verified.
You may have one of the following issues which may cause problems when verifying, These can include:
Not being able to record the selfie video due to 'black' camera screen
Not being able to properly scan the back and front of your I.D
Not being able to record the video selfie due to time outs
To use our alternative solution for verifying, please reach out to us via live chat to perform a manual verification where you submit the required documents to us.