Penny Pinch Help Center

What To Do When Things Don't Work Right

Here are some best practices to use when things go don't work right on the first try

Alternative Way To Verify Your IdentificationVerify your account using an alternative way

Adding Money To Your Account

What Currency Is My BalanceHow we handle currency conversion

My Bank/Salary Transfer Didn't Arrive To My AccountHow to ensure that your transfers arrive to your account.

My Card Keeps Getting DeclinedWhat to do when your top up attempt gets declined by your bank

Making Transactions

Receiving Error Messages When Making A TransactionHow to handle error messages when using the Penny Pinch App

I Paid The Wrong Person/BusinessWhat to do when you make an accidental transfer

Using Your Account

My Account Got DisabledHow to get back into your Penny Pinch account after being disabled

How To Reset Your Account PinResetting your account 4 digit pin