Advice and answers from the Launch27 Team

Getting Started

More information about important settings inside the account

Bookings

Manage and edit your Bookings

Booking Availability

How to add in and edit the dates and times that show to your customers when creating a booking

Booking Cancellations

How to cancel a booking, where to manage cancelled bookings, update your cancellation fee and more

Booking Form

How to make changes to your premium and default booking forms

Charges

How to place holds, charge, bulk charge, send an invoice

Customers

Manage your Customers and their information

Discounts & Promotions

Create discount codes, manage your gift cards, and create a referral program

Emails

Enable, disable, and customize your email to users inside the account

Integrations

Set up guides for our integrations

Launch27 Pay

Credit card processing for US clients

Mobile- Admin/Staff App

Admin and Staff users please use this app

Mobile- Team App (cleaner/technician)

Directions for Cleaners (teams) with mobile app features

Multi-Location

Set custom pricing and availability based on the zip code/postal code of the customer

Quoting a Potential Customer

Add a quote form to your site or use the staff booking form to save booking as a quote and email your portential customer a link to book

Reports

View and Export your data

Sales Tax

Enable sales tax and set a custom sales tax rate for a Customer

Scheduler

All you need to know about how to view bookings on this page

Services and Pricing

Everything you need to get your pricing created inside the system and displaying on your form

Stripe

For our international clients

Tags

A way to manage important details about your Customers and Teams

Teams (cleaners/techs working in the field)

Get your cleaners into the system and learn more about assigning thme to jobs

Text Messages & Twilio Integration

More information about Twilio and SMS notifications

Training Docs- Customer Web Portal

Our New UI/UX customer web update is here,

Training Docs- Team Web Portal

Our new Teams UI/UX web update is here. Send these to your Teams so they can become familiar with the new design and fresh look of their portal.

Updates

User Roles

Miscellaneous