Let's go over the various transaction statuses available in Pulse.
Transaction Status:
Failed - A failed transaction or payment occurs when an attempt to make an online payment or charge a customer's card (such as for automatic subscriptions or recurring payments) is unsuccessful.
Authorized - When a booking is on hold or if transaction has not been fully charged/processed
Authorized transactions will not be funded/paid out
Please note: Authorizations that have not been fully processed within 5 business days are automatically released by system and funds returned to customer
Voided - A void transaction is a transaction that is canceled before it settles through a consumer's debit or credit card account.
Usually displays if a transaction is cancelled the same day as it was initiated
If a transaction is voided your customer is never actually charged
Any reflection on their account would simply be an authorization which can typically stay on for around 1-2 business days before dropping off.
It is completely up to the card holder’s issuing bank to drop the authorization however, in some cases a customer may see this authorization stick to their account longer than 1-2 business days.In these cases we typically recommend that the card holder reach out to their issuing bank to follow up on the Authorization.
Batched - Displays once transaction has been fully processed/charged.
Inside a batched transaction, you can see the funded date which is the date of payout to your bank account
For standard processing- If transactions is charged/batched by 8pm central, they will be paid out two business days from the batch date
Partially Refunded or Refunded-Displays when entire charge amount or partial charge amount has been returned to customer
Will display when a hold has been released either manually or by system
Returning the entire charge amount to customer will display one transaction id
Partial refunds will create a separate transaction id to track the refunded amount
The customer's bank may take a couple of days to deposit these funds, so it is normal for your customer to experience a small delay.
Charged Back - A chargeback, also known as a 'reversal,' is the return of funds from a credit card purchase to the buyer.
Typically occurs when a consumer disputes a transaction, claiming it was fraudulent or made without their knowledge or permission. While customers are usually encouraged to contact the merchant first to resolve the issue, more and more are opting to go directly to the bank, triggering the chargeback process.
Partially Charged Back - A partial chargeback is a chargeback for any amount less than the total amount of the transaction.
Settled After Failure - a transaction that did not communicate to the processor as failed and successfully batch after rendering a failed status during the initial purchase attempt. Basically, a settled after failure is a batched transaction.