Click Report Explorer to view Your Chargeback reports
Chargeback Summary Report
This report provides the following details:
Merchant Name: The name of the merchant as displayed in the Admin App.
Date: The date when the chargeback was processed.
Chargeback Count: The total number of chargebacks assessed for the specified month.
Chargeback Total: The total amount of chargebacks processed for the specified month.
Fee Total: The total fees assessed for the chargebacks during the specified month.
Chargeback Action report
This report will show the details of chargeback actions for the specified date range
This report will provide the following information.
Chargeback Action ID - Provides an ID of the chargeback/action assigned within Pulse.
Merchant Name - Provides the display name of the merchant as displayed in the Admin App.
Chargeback ID - Provides an ID of the chargeback assigned within Pulse.
Chargeback Action Date - The date that the chargeback was initiated on the transaction.
Amount - Amount of the transaction being disputed
Fee - Fee Assessed for the chargeback
Action Type - Provides the type of action taken on the chargeback
Draft retrieval type - Will provide type of draft if provided
Transaction ID - Is the record of the original transaction the chargeback was issued against.
Case ID - Provides the case number assigned to the chargeback
Funding ID - Provides the Funding ID that the chargeback was assessed against
Deposit Received Date - Provides the date that the original total was deposited into the account.
Fee Funding ID - Provides the funding ID that the fee was debited from
Fee Deposit Received Date - Provides the date that the fee was debited.
Chargeback Report
This report will provide the details of chargebacks for the specified date range
You'll see the following details:
Chargeback ID: The unique ID assigned to the chargeback within Pulse.
Merchant Name: The display name of the merchant as shown in the Admin App.
Chargeback Date: The date the chargeback was initiated for the transaction.
Amount: The amount of the transaction being disputed.
Fee: The fee assessed for the chargeback.
Reason Code: A brief description of the reason for the dispute.
Chargeback Type: Categorizes the type of chargeback.
Message: Any message from the issuer, if provided.
Transaction ID: The original transaction record the chargeback is associated with.
Issuer Settlement Date: The date the transaction was settled with the issuer.
Latest Action Date: The date the most recent action was taken regarding the chargeback.
Status: The current status of the chargeback.