It's simple.

Our standard processing rate is 2.75% and .25 cents per transaction.

AVS (Address Verification Service) to reduce unwanted disputes

You'll be able to easily see in Launch27 exactly which transactions were deposited to your bank account and when!

If you have any issues or questions regarding your payment processing or about your Launch27 software, you can chat or email with our Support team for help. No more going to one company for payments and Launch27 for everything else!

Our standard flat rate is 2.75% + $0.25

With network fees being passed through you can expect anywhere between 2.95% - 3.05% + $0.25 cents depending on the card brands you process.

Network Fees are fees paid to Visa, Mastercard, Discover, and American Express for processing your credit-card payments.

You can download a copy of the T&C from your Fullsteam application portal.

Yes, you will be able to request a token transfer, every payment processor offers this service. There is a fee associated with the token migration process.

You can either email Payments.AccountSupport@fullsteam.com or call 334-329-6775 for more information.

Once you charge a customer's card, the transaction is first authorized. Then, the transaction gets batched (grouped together), and payouts are deposited in two business days. Batch dates for transactions will depend on when the transaction was authorized (fully charged).

The cut off time to batch payments same day is 8pm Central time.

Here's an example:

Booking was fully charged at 6pm on Monday

Transaction will be batched on Monday

Funds will be deposited for this transaction on Wednesday (2 business days).

Here's another example:

Booking was fully charged at 9:25pm on Monday.

Transaction will get batched on Tuesday (since it is after the cut off time)

Funds will be deposited two business days from Tuesday, on Thursday.

Our standard deposit speed is two days from the batch date/authorization date

We do offer accelerated funding for next day deposits with an 8:05 CT pm cut off for charges. There is a $25/monthly fee for acceleration of payouts.

Reach out to Launch27 support if you would like to add accelerated payouts onto your processing account.

You will not be able to specify when or what date you want your payouts.

This will be done automatically everyday if there are funds due for deposit.

Funds will be transferred automatically after 48 hrs to your company bank account, no need to put a request in.

You will be able to view your funding summery report and other reports in your Merchant Track account before funds are transferred to your account.

For more on Merchant Track reporting, check this doc out.

All funds are grouped together (batched) then transferred everyday if there are funds to deposit.. Currently, there is no flexibility in this process.

To update the bank account we have on file for your Launch27 Pay account, please reach out via email or phone number to our Payment Services department.

Their contact information is:

Payments.AccountSupport@fullsteam.com or you can call 334-329-6775 (press option 4 for Payment services)

You will need to validate the new bank account by providing a voided check or bank letter for the new account.

If submitting a bank letter, the letter must:

Due to the sensitive information being shared, these docs cannot be submitted to Launch27 Support. They will need to be uploaded securely through the Launch27 Pay application portal.

Yes, you can place a hold on a booking anytime after the booking is created inside the system

A hold will remain on a booking for 5 days, if the hold is not released or charged, the system will auto release funds back to your customer at that time.

When a hold is initiated, the transaction reflects as a pending charge in your customer's account until released or charged. If a hold is released within 24 hours, that transaction gets voided, and the pending authorization will eventually fall off of your customer's account. Holds released after 24 hours will show as a refund.

This will depend on the issuing bank (your customer's bank). Funds can take 5-7 days to reflect back into their bank account.

There is a $25 fee for every chargeback whether the dispute is won or lost.

There are no refunds for chargeback fees.

The cardholder (your customer) disputes the charge with their bank. Once Fullsteam receives notice of the chargeback, an email is then sent to you requesting supporting documents to validate the charge to the customer's account. At this time, the chargeback fee is applied. You'll need to prove to the issuing bank that the client took part in the transaction by providing supporting documentation like email records, phone transcripts etc. It is ultimately up to the issuing bank to review documents submitted and make a judgement. Fullsteam and Launch27 have no say in the judgment made by the issuing bank.

It’s preferable to reply back to the email you receive from Fullsteam in regards to the dispute, as they have a dedicated team to assist you with the chargeback process.

You can read more about Chargebacks here

Yes. Inside Merchant track you will have several reports you can download for your transactions. Our Merchant Summery reports= is available the 10th of each month for the month prior. If you want to look at transactions, you can run a transaction fee report and that will download in a CSV.

Click here to read more about the reports available to you inside Merchant Track.

You will log into your Merchant Track account from right inside your Launch27 software account.

We plan to create a way for clients to make this distinction in their Merchant Track account. Updates to come.