Overview
Your support email address is usually a group email that Admins have access to. Your support email will receive emails when bookings are created, changes are made, etc. Here a list of emails that can be sent to your Support Email address.
To view/edit the emails in the system:
1. Go to Settings > Emails > Email Templates
2. Select the Support tab
List of Emails sent to Support:
BOOKING UPDATED BY CUSTOMER
Subject: (Customer Name) has made a change to their Booking for (Booking Service Date)”
Sent to SUPPORT when a CUSTOMER makes any changes to their Booking.
GIFT CARD PURCHASED
Subject: “Gift Card Purchased by (gift card sender)”
Sent to SUPPORT when a CUSTOMER purchases a Gift Card.
QUOTE ADDED
Subject: Quote Inquiry from (name of person inquiring) – (date quote was created)
Sent to SUPPORT when a Quote is created by a CUSTOMER.
STAFF BOOKING CANCELLATION
Subject: IMPORTANT: Booking Cancellation
Sent to SUPPORT when a STAFF has cancelled a Booking or a CUSTOMER has cancelled their Booking via the self-service login WITHIN the cancellation cut-off time.
STAFF BOOKING COMMENT ADDED
Subject: (name of person who commented) commented on Booking for (booking service date)
Sent to SUPPORT when new comment is added to the Booking.
STAFF BOOKING LATE CANCELLATION
Subject: IMPORTANT: Late Booking Cancellation
Sent to SUPPORT when a CUSTOMER has cancelled their Booking via the self-service login AFTER the cancellation cut-off time.
STAFF BOOKING NOTE ADDED
Subject: (Customer Name) has added a Note to their Booking for (booking service date)
Sent to SUPPORT when a CUSTOMER adds or modifies their Booking Note.
STAFF BOOKING RESCHEDULED
Subject: IMPORTANT: Booking {{ service_date_was }} Rescheduled By Customer
Sent to SUPPORT when a CUSTOMER reschedules a Booking that has already been assigned a TEAM.
STAFF BOOKING TIP ADDED
Subject: (customer name) has added a Tip to their Booking for (booking service date)
Sent to SUPPORT when a CUSTOMER adds Booking tip.
STAFF NEW BOOKING CREATED BY CUSTOMER
Subject: New Booking By Customer
Sent to SUPPORT when a Booking is created by a CUSTOMER
STAFF NEW BOOKING CREATED BY STAFF
Subject: New Booking By Staff
Sent to SUPPORT when a Booking is created by the STAFF.
TEAM REPLIED TO INVITATION
Subject: (team title) replied (the invitation answer) to invitation for (booking service date) – (booking service time)
Sent to SUPPORT when a TEAM replies to a booking invitation.
UNASSIGNED BOOKINGS FOR TOMORROW REMINDER
Subject: You have (amount of bookings unassigned) unassigned bookings for tomorrow (tomorrow’s date)
Sent to SUPPORT if there are unassigned bookings scheduled for tomorrow.