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Set up Late Rescheduling Policy
Set up Late Rescheduling Policy

Keyword: settings, policies, reschedule, cancellation

Fabiana avatar
Written by Fabiana
Updated over 4 years ago

Overview

Have you ever had a customer reschedule at the last minute?

Our custom Late Booking Changes Policy feature lets you specify how much time before their appointment date that a Customer can reschedule their booking.

The default rule the app enforces is '5pm the day before your appointment".

However, you can change it to X hours/days before their appointment if you prefer.
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How to set a custom Late Booking Changes Policy:

  1. Login to your account as an Admin

  2. Go to Settings -> Subdomain tab

  3. Scroll to the Late Booking Changes section

  4. Choose Set your own Terms

  5. Enter the number of hours/minutes before the appointment

  6. Click Save Changes

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