Overview
Launch27 will not automatically charge your customers, bookings will need to be charged by the Admin on the account. Your Charge Customers page will also give you an overview of the pay statuses for all bookings (including non-credit card bookings).
If you are US based, make sure your account is connected to Launch27 Pay to charge your Credit Card Customers.
Mark a non-Credit Card Booking as Paid:
Go to your Charge Customers page
Select the button, then select Paid
3. Enter the amount paid for the booking, the pay date, and any important information related to the payment
4. Select Save
Create a Charge:
Go to your Charge Customers page
Locate the booking to charge (use the date field to find bookings for different service dates)
Select Charge
Refund a Customer
Go to your Charge Customers page
Select the Settings gear next to the Charge that you would like to refund
Select Refund Charge
Enter the amount to Refund
Select Refund
Put On Hold
The option to Put on Hold, will pre-authorize the credit card for the amount of service. This practice can reduce losses due to non-payment.
To Place a Customer’s Funds on Hold:
Go to your Charge Customers page
Under the amount due for the booking, select Put on Hold
