Overview
Launch27 will not automatically charge your customers unless you have auto triggers enabled. Bookings will need to be charged by the Admin on the account.
Your Charge Customers page will also give you an overview of the pay statuses for all bookings (including non-credit card bookings).
Important:
Please note both Stripe and AM Pay have auto release rules in place to release holds back to the customer after several days of no charge.
Stripe auto releases between 5-7 days depending on the country you are operating in.
Automaid Pay releases holds on the 5th day a booking is on hold with no charge
Make sure when a hold is placed, it is charged within a few days to ensure the system does not auto release per the processor rules above.
Placing a hold does ping your customer's bank account. If a hold is released or refunded, and you charge them again, that charge will create a second transaction ID which will again ping your customer's bank account a second time.
You should not release a hold to charge. If the hold amount is the same as the charge amount you should directly charge the booking so that all happens within one transaction ID and the customer's bank account is only pinged one time.
Put On Hold
The option to Put on Hold, will pre-authorize the credit card for the amount of service. This practice can reduce losses due to non-payment.
To Place a Customer’s booking on Hold:
Go to your Charge Customers page by clicking the credit card icon on your navigation men
Under the amount due for the booking, select the red Put on Hold button
Create a Charge:
Go to your Charge Customers page by clicking the credit card icon
Locate the booking to charge (use the date field to find bookings for different service dates)
Select Charge
Refund a Customer
Go to your Charge Customers page
Select the Settings gear next to the Charge that you would like to refund
Select Refund Charge
Enter the amount to Refund
Select Refund
Refunds may take anywhere from 5-7 business days to post back inside your customer's account depending on their bank.
Mark a non-Credit Card Booking as Paid:
Go to your Charge Customers page
Select the button, then select Paid
3. Enter the amount paid for the booking, the pay date, and any important information related to the payment
4. Select Save
View Transaction Status
Use the filters on the Charges Page to keep track of transactions and their status
Use the date filter to view bookings per service date or date range
For full transaction details, you can login to your Stripe dashboard or to Merchant track if you are using Automaid Pay