Overview
You can allow your customers to login to Launch27 and manage/edit their bookings by adding a simple link to your website.
It is the same login link that you use to login to your account:
For example: https://yourbusinessname.launch27.com/login
Managing your Bookings
Create a Booking
Select Add Booking from the top menu bar
Customer’s name and email will be pre-filled
The previous address used will appear in the address field. Your customer has the option to Re-Book their last service done at this address, or they can enter/choose another address previously used. A drop down list of previous addresses used will appear once the characters are removed from the address field.
Reschedule a Booking
Locate the booking by selecting Booking History from the top menu
Select the booking from the list of bookings
Select the Service Date/Time link
Choose the new preferred date/time
Select Save
Cancel a Booking
Locate the booking by selecting Booking History from the top menu
Select Cancel next to the booking
If it’s a One-Time Booking, a Cancellation Pop Up will appear. If it’s a recurring booking, a Cancellation Pop Up will ask if the whole series is being Cancelled, or just the selected booking.
Update Billing Information
The customer should select their Name in the top right corner, then select Update Billing Information.
Manage your Contact Info
Purchase a Gift Card