Inside Merchant Track, you will be able to view more details about all your credit card transactions from right inside the system.
Find the most common transaction statuses and what they mean below.
STATUS: AUTHORIZED
When a booking is on hold or if transaction has not been fully charged/processed
Authorized transactions will not be funded/paid out
Please note: Authorizations that have not been fully processed within 5 business days are automatically released by system and funds returned to customer
STATUS: BATCHED
Displays once transaction has been fully processed/charged.
Inside a batched transaction, you can see the funded date which is the date of payout to your bank account
For standard processing- If transactions is charged/batched by 8pm central, they will be paid out two business days from the batch date
STATUS: REFUNDED/PARTIALLY REFUNDED
Displays when entire charge amount or partial charge amount has been returned to customer
Will display when a hold has been released either manually or by system
Returning the entire charge amount to customer will display one transaction id
Partial refunds will create a separate transaction id to track the refunded amount
STATUS: CHARGEBACK
Displays when customer has disputed the charge with their bank
Once a transaction is in this state, there is no way to make any changes to the transaction inside the system.
For all the details about our chargeback process and what you can do to fight a dispute, please click here
STATUS: VOIDED
Displays if a transaction is cancelled the same day as it was initiated
If a transaction is voided your customer is never actually charged
Any reflection on their account would simply be an authorization which can typically stay on for around 1-2 business days before dropping off.
It is completely up to the card holder’s issuing bank to drop the authorization however, in some cases a customer may see this authorization stick to their account longer than 1-2 business days.
In these cases we typically recommend that the card holder reach out to their issuing bank to follow up on the Authorization.
Voids will display as one transaction ID on the charges page and view changes of charge
