Had a deposit not go through? It happens - and in most cases, there's a quick fix. Here's what usually causes it and what to try, whether you're depositing by card or crypto.
🔄 Common Reasons Deposits Fail
Reason | What to Do |
Your bank isn't allowing the transaction | Try a different card, or use crypto as an alternative |
Card isn't enabled for international/online use | Call your bank and ask them to allow foreign or online transactions |
The billing address doesn't match your account | Check the address on file in the cashier section - untick "Use Address on File" to review or edit it |
Not enough funds to cover the deposit (plus any fees) | Check your balance and try again, with a lower amount if needed |
Using a prepaid or low-success card type | Try a standard debit/credit card if you have one, or crypto |
Too many attempts with the same processor | Some processors hold the limit for up to 24 hours. In the meantime, try a different card, amount, or method rather than waiting it out |
Retried the exact same amount more than once | Try changing it slightly (e.g. $37.69 instead of $37.00) - this can route you to a different, working processor |
You've set (or we've applied) a deposit limit | This is expected, not an error - check your Deposit Options, or chat with us to review it |
Account not yet verified | Getting verified early can help smooth this out too, not just at withdrawal time |
✅ Quick Fixes to Try
Pace yourself between attempts - a quick pause helps avoid triggering a processor limit in the first place.
Check with your bank that your card is enabled for online and international transactions.
Check your billing address matches what's on file, in the cashier section.
Try a different card, a slightly different amount, or crypto - see our [Crypto Starter Guide]. This also helps if you've already hit a processor's limit - that can take up to 24 hours to clear, so switching is faster than waiting it out.
Turn off any VPN and try again (VPNs can interfere with deposits - see our [Getting the Best Experience] guide).
Get verified if you haven't already - it can only help.
💳 A Quick Note on Minimum Deposits
Minimum deposit (card) | $35 |
Minimum deposit (crypto) | $10 |
⚠️ Some banks treat casino deposits as cash advances on their end, which can mean their own fees or higher interest - we don't charge this ourselves, but worth knowing before you deposit, not after.
💬 A Couple of Tries Not Working? Just Talk to Us
If the quick fixes above don't sort it after a try or two, that's your cue to stop guessing and chat with us instead of retrying again and again. Our Casino Hosts can check what's actually happening on our end and help you find a way through - usually much faster, and with less hassle, than working through it alone.
Got questions? Still stuck after trying these? Just pop into live chat - we're here 24/7 💬😊