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Can I change the recipient’s details or cancel an international money transfer?

Learn what to do if you need to correct recipient details or cancel an international transfer.

Updated over 3 weeks ago

Due to compliance reasons, it is not possible to modify recipient details once a money transfer has been initiated.

The only option is to cancel the transaction, provided it has not yet been completed, and then resend the transfer with the correct information.

Important:

  • Cancellation cannot be done directly from the app.

  • You must contact our customer service team so we can process your request.

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