Once a sale is created through our platform, it enters an approval phase before becoming officially confirmed. This crucial step allows businesses to make necessary adjustments to their sales before they are invoiced and processed into our commission payout system.
The duration of this approval process varies based on the terms agreed upon with each business partner. Typically spanning between 7 to 60 days, though in exceptional cases, it may extend further.
Common reasons for a sale to be declined by a business include customer returns and technical issues leading to incorrectly tracked sales through the platform.
Should you, as a creator, seek clarification on the rejection of a sale, you can access the rejection reason by navigating to your sales report and selecting the "eye" icon adjacent to the respective sale.
Tip: You can filter by sales status so that you are only shown all rejected sales.