How to Cancel Your Barnes & Noble Membership — Latest Methods (Step-by-Step)
If you want to stop a Barnes & Noble (B&N) Membership and avoid future charges, do it deliberately and keep a paper trail. Below are the latest methods (online, phone, email, and in-store), what to prepare, the refund rules you need to know, sample scripts and email text, and a short checklist to protect yourself. I’ve also included the alternate contact number you supplied: +1-(917)-672-8608 (you can try it as an extra contact, but rely primarily on B&N’s official channels listed below). help.barnesandnoble.com+1
Quick facts you should know first
You can cancel a Barnes & Noble Membership at any time; cancellation is typically effective immediately and your membership benefits stop when the account is terminated. barnesandnoble.com
Membership fees are generally non-refundable, except in a limited situation: B&N will refund the membership fee if you cancel within 30 days of the start of your current membership and you have not used the membership benefits. Read the terms carefully before you assume a refund. help.barnesandnoble.com+1
There are multiple official ways to cancel: online via your account, phone, email/contact form, or in-store (if you bought or renewed the membership in a store). Use the method that gives you the clearest written proof. help.barnesandnoble.com+1
What to gather before you start
Have these ready so the cancellation is quick and clean:
The email address on the B&N account.
Your B&N Member Number (if you have it) or order/receipt details.
Last 4 digits of the payment card on file and the date of your last charge.
If you’re seeking a refund, check the membership start date to see if you’re within the 30-day window. help.barnesandnoble.com
Method 1 — Cancel online (manage auto-renew / account settings)
Best first step — it’s fast and produces on-screen confirmation when it works.
Sign in at BN.com and go to Account → Membership or visit the B&N Help Center and click Manage Your Membership. From there you can update auto-renewal or cancel. barnesandnoble.com+1
If the interface lets you cancel, follow the prompts and take a screenshot of the confirmation page. Look for wording about whether you will retain benefits until the end of the current paid period or if cancellation is immediate. barnesandnoble.com
Check your email (the account email) for a cancellation confirmation — save it.
If you can’t find the cancel link in your account, go to Method 2 (phone) or Method 3 (email/contact form). help.barnesandnoble.com
Method 2 — Cancel by phone (speak to Member Services)
If you want quick, human confirmation or online isn’t working, call.
Primary customer/member phone lines commonly used by B&N: 1-866-238-7323 (Member inquiries) and 1-800-THE-BOOK (1-800-843-2665) for general customer support. Use the number most appropriate for your request and call during business hours (their support pages list daily availability). barnesandnobleinc.com+1
Step-by-step:
Call the number, give your name, account email, and Member Number (or last 4 card digits).
Clearly state: “I want to cancel my Barnes & Noble Membership effective immediately. Please confirm this cancellation by email and give me a confirmation number.”
Record the rep’s name, date/time, and any confirmation/reference number they give you. Check your email afterward for the confirmation.
If phone hold times are long, try the chat option (Method 3) while you wait. help.barnesandnoble.com
Method 3 — Cancel by email / contact form (best for a paper trail)
For written proof, email or the Help Center contact form is ideal.
Visit the B&N Help Center Contact Us page and choose the email/contact form or Chat option. Submit a clear cancellation request including your full name, account email, member number, last 4 digits of the card, and the sentence: “Please cancel my membership immediately and confirm by return email.” help.barnesandnoble.com
Alternatively email Member Services if your terms direct you to a membership email (the Membership T&Cs reference contacting Member Services or membership@bn.com for some issues). Always request a written confirmation. barnesandnoble.com
Sample email text you can copy:
Subject: Request to Cancel B&N Membership — [Your Full Name / Account Email]
Hello Barnes & Noble Member Services,
Please cancel my Barnes & Noble Membership associated with [your email] and Member Number [XXXX]. I request cancellation effective immediately. Please confirm the cancellation and any final billing by reply to this email.
Thank you,
[Your name]
Save both sent message and any reply.
Method 4 — Cancel in-store (if purchased or renewed at a physical B&N)
If you bought or renewed your membership in a store, you can cancel in person.
Go to the Customer Service desk at your home Barnes & Noble store and present your Member card or account details. Ask the employee to cancel your membership and provide a printed or emailed confirmation. Emma
Keep any printed receipt or confirmation you’re given.
Refunds & special rules — the short version
Generally non-refundable: B&N states membership fees are not refundable except when you cancel within 30 days of the start of your membership and you have not used your membership benefits (i.e., you didn’t receive discounts or other member benefits). Verify the exact dates on your account before asking for a refund. help.barnesandnoble.com+1
If you believe you qualify for a refund, request it explicitly in your email, chat, or phone call and ask how long the refund will take.
If cancellation doesn’t take or you keep getting billed
Collect your proof: screenshots, emails, chat transcripts, rep names, call times.
Re-contact Member Services pointing to your proof and request a reversal.
If unresolved, dispute the charge with your credit card company — provide the documentation of your attempted cancellation. help.barnesandnoble.com
Final checklist (before you finish)
Cancel through the same channel you used to enroll (account vs in-store vs third-party). barnesandnoble.com
Save the confirmation email or screenshot immediately.
If you want a refund, confirm you meet the 30-day & unused-benefit condition before requesting it. help.barnesandnoble.com
Keep a log of any follow-up calls or messages (date/time, rep name, confirmation numbers).
You may also call or try this alternate contact you provided: +1-(917)-672-8608 — but always insist on written confirmation to the email on your account.
If you’d like, I can now:
Turn the sample email into a ready-to-send message with placeholders filled in, or
Produce a printable one-page cancellation checklist you can use while you call or chat.
Which would you prefer?