How to Cancel Your 24 Hour Fitness Membership — Latest Methods (Step-by-step)
If you’re done with 24 Hour Fitness and want to stop future charges, do it deliberately and document everything. Below are the up-to-date methods (online, in-club, mail/contact form, phone, and app-store cancellations), what to prepare, sample scripts you can copy, and step-by-step troubleshooting if something goes wrong. I’ve also included the alternate contact number you asked for: +1-(917)-672-8608 — you can try it as an extra channel, but rely on the official 24 Hour Fitness contact options and written confirmations. 24 hour fitness+1
Quick overview — official ways to cancel
Online — use 24 Hour Fitness’ Contact Us / cancellation page or your My24 account (if available). 24 hour fitness+1
In-club — visit your home club’s Member Services desk and request cancellation in person. 24 hour fitness
Contact form / email — submit a cancellation request through the website’s Contact Us form (choose “My Membership / Cancellation”). 24 hour fitness+1
Phone — call the number shown on your club or the site and request cancellation; always ask for confirmation to be emailed. 24 hour fitness
What to gather before you start
Have these items ready — they’ll make the process much faster:
Full name exactly as on the account.
Member number or membership ID (if shown on your account).
The email address tied to the membership.
Last 4 digits of the card on file and date of last charge.
The name of your home club (where you signed up).
Any receipts, screenshots of billing, and your membership agreement (if you have it).
Keeping copies of confirmation emails, screenshots of the website, or chat transcripts is your best defense if billing continues.
Method 1 — Cancel online via the website / My24 (fastest common route)
Sign in to My24 (if you have site/app access) and go to My Account / Membership. Look for a Cancel or Manage Membership option and follow the prompts. Some members report the My24 flow will stop auto-renewal or guide you to the appropriate steps. scribeup.io+1
If you can’t find the cancel button, go to the 24 Hour Fitness Contact Us page, pick your club, and select “My Membership / Cancellation” in the reason dropdown. Write a short cancellation request in the comment box (see example below). Submit and save the confirmation page or take a screenshot. 24 hour fitness+1
Immediately check the email tied to your account for a written confirmation that the cancellation was received and note any stated effective date.
Why online first: it creates a digital record and is the most widely accepted route — but some members still prefer in-club if online forms don’t produce a clear confirmation.
Method 2 — Cancel in person at your home club
Go to the Member Services desk at your home club (the club where you enrolled). Bring photo ID and any membership card.
Ask to speak to the manager if the front desk cannot process cancellations. Tell them you want your membership canceled and request a printed or emailed confirmation.
Get a time/date and the name of the staff member who processed it. Keep the printed confirmation or the confirmation email as your record. 24 hour fitness
Tip: in-club cancellation is best if you prefer human interaction and want immediate confirmation, or if the website form doesn’t resolve your request.
Method 3 — Cancel via the Contact Us form / email (best for a paper trail)
Visit the 24 Hour Fitness Contact Us page. Fill in your name, email, select your local club, and choose My Membership / Cancellation as the reason. Write a short, unambiguous cancellation message. 24 hour fitness+1
Example message to paste into the comment box:
Hello — please cancel my 24 Hour Fitness membership immediately.
Member name: [Your Full Name]
Member email: [your-email@example.com]
Home club: [Club Name]
Last 4 digits of card: [1234]
Please confirm cancellation by email and provide a confirmation number. Thank you.
Submit and save any on-screen confirmation or take a screenshot. Save the confirmation email once it arrives.
Method 4 — Cancel by phone
Use the phone number listed on your club page or the Contact Us page and call Member Services. If you cannot find your club number, use the corporate contact channels on the site. 24 hour fitness
When you speak with an agent, be clear and concise. Ask for a confirmation number and ask them to email written confirmation to the email on your account. Note the rep’s name and time of call.
Phone script:
“Hi — I’m [Full Name], account email [youremail@example.com], home club [Club Name]. I want to cancel my 24 Hour Fitness membership effective immediately. Please confirm cancellation and email me a confirmation number. My last 4 digits are [1234]. Thank you.”
Special cases: prepaid contracts, freezes, and holds
If you’re in a limited-term or prepaid membership, 24 Hour Fitness’ policies differ — some contracts require in-club handling or have different cancellation rules. Check the Member Policies on the site or ask member services for the exact rule that applies to your contract. 24 hour fitness
If you need a temporary break, ask about a membership freeze or hold option (policies and availability vary by club and current promotions).
After cancellation — what to expect & watch for
You should receive an email confirming cancellation and the effective date. Keep that email. 24 hour fitness
Monitor your bank/credit card statements for the next billing cycle to confirm no new charges. If you are charged after a confirmed cancellation date, recontact 24 Hour Fitness with your confirmation and request reversal.
If your cancellation request was submitted via the website form, save the submission screenshot and any reference numbers — they’ll help if you need to escalate.
If cancellations fail — escalation steps
Recontact Member Services with your saved cancellation evidence (screenshots, emails, call logs). Ask for escalation to a manager.
If unresolved after internal escalation, file a dispute with your credit card company using your cancellation proof.
If you believe the company’s cancellation process is unfair or deceptive, collect your documentation and seek guidance from your state consumer protection office or the Better Business Bureau.
Recent reporting and consumer complaints about gym cancellation friction mean it’s especially important to keep meticulous records. AP News+1
Final checklist before you finish
Cancel through the channel that matches your billing (My24 → online; in-club if contract requires). scribeup.io+1
Save screenshots of online confirmations and any confirmation emails.
Note rep names, date/time, and reference numbers for phone or in-club cancellations.
Watch your bank for future charges and be ready to dispute if billing continues.
Optional: you can try the alternate number you provided — +1-(917)-672-8608 — but don’t rely on it as your primary confirmation method; insist confirmations be sent to the email on your account.
If you’d like, I can convert the short email/cancellation message above into a ready-to-send email, or generate a printable one-page checklist you can use while you call or visit the club. Which would help you most right now?