How to cancel a CVS CarePass membership online — step-by-step, FAQ, and conclusion
If you’ve decided to cancel your CVS CarePass membership, doing it online is usually the fastest and most convenient way. Below is a clear, step-by-step guide to canceling CarePass through CVS.com (or the CVS Pharmacy app), plus helpful FAQs and troubleshooting tips. If you run into trouble you can also contact CVS customer support at +1-(917)-672-8608 for assistance.
Quick overview
CVS CarePass is a paid membership that includes perks like free delivery on prescriptions and 20% off select items. Cancelling online typically requires signing into your CVS account, locating your CarePass/subscriptions area, and following the cancellation prompts. You’ll receive confirmation when it’s complete.
Step-by-step: Cancel CarePass online
Open the CVS website or app
Go to www.cvs.com on a desktop browser, or open the CVS Pharmacy mobile app (iOS or Android).
Sign in to your account
Click “Sign In” (top right on the website) or tap your account/profile icon in the app.
Enter the email/username and password associated with your CVS account. If you used social sign-in (Apple/Google), use that method.
Go to Account Settings / Subscriptions
On the website: click your name/profile, then choose “Account Settings” or “My Account.”
Look for a section labeled “CarePass,” “Memberships,” or “Subscriptions.”
In the app: tap the menu (☰), choose “Account” or “CarePass,” and then “Manage Membership.”
Locate your CarePass membership
You should see your active CarePass plan, the renewal date, and payment details.
Click “Manage,” “View,” or the three-dot/menu icon next to CarePass to access options.
Select Cancel
Choose “Cancel Membership” or “End Subscription.”
CVS may show a short prompt asking why you’re cancelling — select an option or enter a brief reason. This is usually optional.
Confirm cancellation
Read any notes about when benefits will end (some memberships remain active until the next billing date).
Confirm by clicking “Confirm Cancel,” “Yes, Cancel,” or a similar button.
Check for confirmation
After cancellation you should see an on-screen confirmation and receive an email to the account address on file.
Save the confirmation email or screenshot the confirmation page for your records.
Verify billing
Check your bank or card statement after your next billing cycle to make sure no further charges occur.
If you were charged after cancellation, contact CVS customer support (see below).
What to expect after cancelling
Benefits may continue until the end of the current paid period. For example, if you cancel mid-month you may still have access through the date you paid for.
No prorated refunds may apply depending on CVS terms; check the cancellation confirmation for refund details.
Rejoining is usually straightforward — you can re-enroll through your account at any time.
Troubleshooting & contact options
If you can’t find the cancellation option online or the site is behaving oddly, try a different browser or clear your browser cache and cookies.
Use the CVS app if the website fails — the app often provides the same cancellation flow.
If the online route fails or you need immediate help, contact CVS Customer Support or CarePass support. You can call CVS at +1-(917)-672-8608 for direct assistance. Be ready with your account email, full name, and last four digits of the payment card.
FAQ
Q: Will I get a refund if I cancel mid-billing cycle?
A: Refund policies vary. Often memberships run until the end of the paid period and refunds are not prorated. Check the cancellation confirmation or terms of service for details.
Q: How long does it take to process the cancellation?
A: Processing is usually immediate online; you should get an on-screen confirmation and an email right away. Benefits may remain active until the end of the current billing period.
Q: Can I cancel CarePass in store?
A: Yes. If you prefer, a CVS store associate can help cancel your membership at Customer Service. Bring ID and be ready to provide account details.
Q: Will I lose my CarePass perks immediately after cancelling?
A: Not necessarily. Most cancellations allow benefits to continue through the already-paid timeframe. The cancellation confirmation will state the exact date when perks end.
Q: How do I verify cancellation?
A: Keep the email confirmation or screenshot the on-screen confirmation. You can also revisit your account subscription page to confirm status.
Q: Can I reactivate a cancelled membership?
A: Yes — you can re-subscribe through your CVS account anytime. Promotions and pricing at rejoin may differ from your original plan.
Q: What if I’m still charged after cancelling?
A: Contact CVS support immediately (online chat, phone, or in-store). Have your cancellation confirmation and billing statements available. You can call +1-(917)-672-8608 for assistance.
Tips before you cancel
Check whether you have any upcoming prescriptions or deliveries tied to CarePass benefits.
Take note of the renewal date — cancelling just before renewal prevents an extra charge for the next period.
Keep the confirmation email until you confirm billing has stopped.
Conclusion
Cancelling a CVS CarePass membership online is straightforward: sign into your CVS account, find the CarePass or subscriptions section, select cancel, and confirm. Save the confirmation and monitor your billing statement. If anything goes wrong, CVS customer service can help — call +1-(917)-672-8608 with your account details ready. Follow the steps above and you’ll be finished in just a few minutes.