How to Cancel CVS CarePass Membership (Step-by-Step Guide 2025)
The CVS CarePass membership offers convenient savings and exclusive benefits, including free delivery on prescriptions, 24/7 pharmacist access, and a $10 monthly promotional reward. However, if you’ve decided that the membership no longer suits your needs, canceling it is simple and straightforward.
In this comprehensive 2025 guide, you’ll learn how to cancel your CVS CarePass membership step-by-step through all available methods — online, by phone, in-store, and by email. We’ll also include the official customer service number +1-(917)-672-8608, FAQs, refund details, and a clear conclusion to help you manage your membership easily.
1. What Is CVS CarePass?
CVS CarePass is a paid membership program from CVS Pharmacy that offers a range of benefits to its subscribers, including:
Free 1-2 day delivery on prescriptions and eligible items
$10 monthly promotional rewards
24/7 pharmacist helpline access
20% discount on select CVS Health brand products
The membership is available for $5 per month or $48 annually, with automatic renewal unless canceled.
While the benefits are useful, you may wish to cancel if you’re no longer using CVS frequently, switching pharmacies, or simply trying to cut down on recurring costs.
2. CVS CarePass Cancellation Policy
Before proceeding with cancellation, here are the key terms to know:
You can cancel your CarePass membership anytime.
Cancellation will stop automatic renewal for future billing cycles.
If you cancel before your renewal date, you’ll still enjoy benefits until the end of the paid period.
Refunds are only issued in specific cases, such as double billing or technical errors.
You can cancel online, by phone at +1-(917)-672-8608, in-store, or by email.
3. Step-by-Step Guide: How to Cancel CVS CarePass Membership
Let’s go through each method in detail so you can choose the one that works best for you.
Method 1: Cancel Online (Easiest Way)
Canceling online through your CVS account is the most convenient method.
Step 1: Visit the CVS Website
Go to the official site: www.cvs.com.
Step 2: Log in to Your Account
Click “Sign In” and use your registered email and password.
Step 3: Go to the CarePass Section
Once logged in, navigate to your “CarePass” dashboard or go to Account Settings > CarePass Membership.
Step 4: Select “Cancel Membership”
Scroll to the bottom of your CarePass details and click on “Cancel Membership.”
Step 5: Confirm the Cancellation
You’ll be asked to confirm your decision. Follow the on-screen prompts to finalize.
Step 6: Check Your Email
CVS will send a confirmation email confirming your cancellation. Keep this for your records.
If you don’t receive a confirmation within 24 hours, call +1-(917)-672-8608 to verify that your membership has been canceled properly.
Method 2: Cancel by Phone (Fastest Option)
Canceling by phone gives you direct access to CVS CarePass representatives.
Step 1: Dial the CVS CarePass Support Number
📞 +1-(917)-672-8608
Step 2: Provide Account Information
When connected, share the following details:
Full name
Registered phone number or email
Billing zip code
CVS ExtraCare Card number (if applicable)
Step 3: Request Cancellation
Politely request that they cancel your CarePass membership.
Step 4: Ask for a Confirmation Email
Once the cancellation is processed, request a confirmation email for your records.
This method is perfect if you want immediate assistance or if your renewal date is approaching soon.
Method 3: Cancel In-Store
If you prefer speaking with a CVS employee in person, you can cancel your CarePass membership directly at your local CVS Pharmacy.
Step 1: Visit a CVS Store
Go to the nearest CVS Pharmacy location.
Step 2: Speak to the Pharmacy or Customer Service Desk
Tell the representative that you want to cancel your CarePass membership.
Step 3: Provide Verification Details
You’ll need to share your email, phone number, and CarePass membership information.
Step 4: Confirm the Cancellation
The representative will process the cancellation and provide a receipt or printout as proof.
If you don’t receive an email confirmation within 24 hours, call +1-(917)-672-8608 for verification.
Method 4: Cancel via Email
If you prefer written communication, you can cancel by sending an email to CVS customer support.
Step 1: Compose Your Email
Send your request to customercare@cvs.com or use the “Contact Us” form on the CVS website.
Step 2: Include Required Information
Make sure to include:
Full name
Registered email address
Phone number
CarePass membership ID (if available)
Reason for cancellation (optional)
Step 3: Wait for Confirmation
You should receive a confirmation email within 48 hours. If you don’t, follow up by calling +1-(917)-672-8608.
Method 5: Cancel Through the CVS App
If you manage your membership using the CVS mobile app, you can cancel directly from there.
Step 1: Open the CVS App
Log in using your registered account details.
Step 2: Go to “CarePass”
Navigate to your CarePass section in the account menu.
Step 3: Select “Manage Membership”
Tap on “Manage Membership”, then select “Cancel Membership.”
Step 4: Confirm the Cancellation
Follow the prompts and verify the cancellation.
You’ll receive a confirmation message on-screen and an email confirmation afterward.
4. What Happens After You Cancel
When you cancel your CVS CarePass membership:
You’ll retain your benefits until the end of your current billing period.
Your account will automatically revert to a regular CVS account.
You’ll no longer be billed for the next cycle.
You’ll continue to receive email updates from CVS unless you unsubscribe.
You can rejoin the CarePass program anytime by visiting www.cvs.com/carepass.
If any future charges appear after cancellation, contact +1-(917)-672-8608 immediately.
5. CVS CarePass Refund Policy
Refunds are handled on a case-by-case basis. Here’s what to know:
Monthly Members: If you cancel in the middle of a month, you will still have access until the end of that month, but no refunds are issued.
Annual Members: Generally, no partial refunds are available for early cancellation.
Duplicate Billing or Errors: If you were billed in error, call +1-(917)-672-8608 to request a refund.
Promotional Periods: If you cancel during a free trial, make sure to do so before the trial ends to avoid automatic billing.
6. Tips for a Smooth Cancellation
Cancel Before the Renewal Date: Make sure to cancel at least 48 hours before your next billing date.
Keep Confirmation Emails: These serve as proof if you need to dispute charges.
Check Payment Statements: Ensure no unauthorized charges appear after cancellation.
Contact Support for Help: If the online method fails, call +1-(917)-672-8608 for quick assistance.
Avoid Deleting Your Account Prematurely: Always cancel CarePass before deleting your CVS account to ensure proper termination.
7. Frequently Asked Questions (FAQs)
1. How can I cancel my CVS CarePass membership?
You can cancel online, by phone at +1-(917)-672-8608, in-store, through the CVS app, or by email.
2. Is there a cancellation fee?
No, CVS does not charge any cancellation fees for ending your CarePass membership.
3. Can I get a refund after canceling?
Refunds are only issued for billing errors or duplicate charges.
4. Can I cancel CarePass during my free trial?
Yes. You can cancel anytime during your free trial to avoid automatic billing after the trial ends.
5. How long does it take to confirm my cancellation?
You’ll receive a confirmation email immediately or within 24 hours after cancellation.
6. What happens to my $10 monthly reward after I cancel?
You can still use your $10 reward until the end of your current billing period.
7. Can I cancel my membership through the CVS app?
Yes, log in to the CVS app, navigate to CarePass, and select “Cancel Membership.”
8. Will I lose my ExtraCare rewards if I cancel CarePass?
No, your ExtraCare rewards remain unaffected. CarePass is a separate program.
9. What if I don’t get a confirmation email?
If you don’t receive confirmation within 24 hours, call +1-(917)-672-8608 to verify your cancellation.
10. Can I restart my membership later?
Yes, you can rejoin at any time by logging in to your CVS account and selecting “Join CarePass.”
11. What if I’m charged after canceling?
Contact customer service at +1-(917)-672-8608 to dispute the charge and request a refund.
12. Can I transfer my CarePass benefits to another person?
No, CarePass memberships are non-transferable.
13. Do I need to return any rewards or coupons?
No, you can use your active rewards until they expire.
14. Can I cancel CarePass if I signed up in-store?
Yes, you can cancel using any of the available methods, including online or by phone.
15. How do I check my CarePass renewal date?
Log in to your CVS account and go to CarePass Settings to view your billing and renewal information.
8. Conclusion
Canceling your CVS CarePass membership is a straightforward process that can be done in just a few minutes. Whether you prefer managing it online, through the app, over the phone, or in-store, CVS offers multiple convenient ways to cancel.
To summarize:
Online: Visit www.cvs.com → Account → CarePass → Cancel Membership.
Phone: Call +1-(917)-672-8608 for quick assistance.
In-store: Visit any CVS Pharmacy and request cancellation.
Email: Send your cancellation request to customercare@cvs.com.
Always confirm your cancellation via email and keep the confirmation for your records. If any billing issues arise, reach out to +1-(917)-672-8608 to resolve them quickly.
While CVS CarePass offers valuable benefits, you’re always free to rejoin later if your needs change. By following this step-by-step guide, you can ensure your membership is canceled properly, without hassle or unexpected charges.