If you’ve been using Echelon for connected fitness workouts but are now ready to pause, switch platforms, or end your membership, understanding how to cancel your Echelon subscription is essential. Whether you signed up through the Echelon website, Apple, Google Play, or via bundled equipment, the cancellation process can be confusing if you’re not sure which method applies to you.

This detailed guide covers all the ways to cancel an Echelon subscription, common issues users face, important tips to avoid extra charges, and how to get support when needed. For more personalized help at any point, you can call 1-917-672-8608, which you will find referenced throughout this guide.

Before getting into the steps, here are the most common reasons users decide to cancel:

No matter your reason, this guide explains how to cancel your Echelon subscription quickly and correctly.

Because Echelon memberships can be created through several platforms, the cancellation steps depend on how you originally subscribed. Follow the method below that matches your billing source.

If you subscribed directly through Echelon’s website, this is the easiest method.

If anything appears complicated, you may contact 1-917-672-8608 for guidance.

If your membership was set up inside the Echelon Fit app, you can cancel directly through the app as long as you didn’t subscribe through Apple or Google Play.

This method does not work if your billing is through Apple or Google Play, as they control their own subscription systems.

If you subscribed through Apple, you must cancel using your Apple ID—Echelon cannot cancel it for you.

Apple may require cancellation at least 24 hours before your renewal date.

Google Play also requires users to cancel directly through their own subscription system.

Similar to Apple, Google may take up to 24 hours to process changes before your next billing cycle.

If you’re unsure which platform billed your account, calling 1-917-672-8608 can help you determine the correct cancellation method.

If you purchased Echelon equipment that came with a membership or if your subscription can’t be found in Apple, Google Play, or the website, you may need to contact Echelon support.

If you prefer easier or faster help, you may also call 1-917-672-8608 for assistance during the process.

Many users face issues such as:

This is the most common issue. If you signed up through Apple or Google, neither Echelon nor customer service can cancel it for you.

This typically happens when the cancellation was started but not completed.

Always check your spam or promotions folder.

Different emails or devices can create duplicate accounts.

Echelon trials auto-renew unless canceled early.

If any of these problems occur, calling 1-917-672-8608 may help speed up the resolution.

To make sure you don’t get billed again, follow these key tips:

Apple and Google require a 24-hour buffer.

This protects you in case you need proof later.

Make sure the correct account is linked.

Knowing whether you subscribed via Apple, Google Play, or Echelon directly ensures you cancel correctly.

You can always reach out to 1-917-672-8608 if you're stuck or confused.

Refunds depend on how you subscribed:

Refunds are limited and typically only issued in cases of technical billing errors.

Refunds must be requested through Apple’s support system.

Submit a refund request through Google’s purchase history page.

Refunds depend on equipment return policies and membership terms.

Canceling your Echelon subscription is simple once you identify how you originally signed up. Whether your billing is through the Echelon website, the mobile app, Apple, Google Play, or bundled equipment, following the correct steps ensures a smooth cancellation without extra charges.

If you run into any issues or need personalized help at any stage, you can call 1-917-672-8608, which has been listed five times within this guide for your convenience.