Pricing:
Hourly rate of:
UK: £99 + VAT per hour
SA: 2300 rands per hour
USA: $130 per hour
EUR: 120 Euros per hour
AUD: 195 AUD per hour
We apply a minimum charge of one hour for all document modification requests. This initial hour covers the time required for our team to:
Review and scope your request in detail.
Assess the feasibility of the changes you're looking for.
Conduct any necessary testing to confirm if the request is possible within the system.
Quotation and Time Estimate:
Following the initial assessment, if further development time is required, we will provide you with:
A detailed quote outlining the estimated cost to complete the request.
An estimated turnaround time for delivering the modifications.
This ensures you have full visibility into the process before any additional charges are incurred. If the changes are small and can be done within the first scoping hour then no further charges will be required.
How does it work?
To ensure a smooth and efficient experience, we follow a clear process for all document modification requests. Here’s how it works:
1. Submit Your Request
To begin, please submit a document modification request using the provided form.
Include the following files with your request:
We will require system access for the duration of the request, otherwise, there will be delays with the creation.
An annotated PDF copy of the document, or a detailed written description outlining the changes you'd like made.
2. Initial Review & Confirmation
Our team will review your request and reach out to confirm the details, clarify any questions, and provide an estimated turnaround time based on the scope of work.
3. Quotation Provided
Once the request is fully understood, we will provide a quote outlining the expected cost for the work required.
4. Approval & Payment
If you're happy with the quote, we will request payment before proceeding. Upon receipt of payment, our team will begin the modification work.
5. Document Development & Testing
We aim to complete all document modifications within six weeks, although this can vary depending on the size of the request.
During this period, we will:
Create the document based on your request
Conduct thorough testing to ensure the document functions correctly
We would appreciate if you could give us a test option in your system to help with this
6. Delivery & Final Review
Once the modifications are complete, we will send the updated document to you for review.
At this stage:
You can confirm that the agreed-upon changes have been made
We can make minor amendments at no extra charge
If further significant changes are requested beyond the original scope, an additional fee may apply
What we need from you
To help us deliver your document modification request as efficiently and accurately as possible, we kindly ask that you provide the following information when submitting your request:
System Access
You can do this by clicking your profile in the bottom left > System setup > Subscription & Billing.
A clear outline of the changes you require, provided in one of the following formats:
An annotated PDF of the document with notes, comments, or highlights indicating the specific areas that need to be changed
A written description detailing the exact modifications you would like us to make (e.g., layout adjustments, new fields, branding updates, logic, etc.)
Amendments
Once we have delivered the completed document modifications, you will have a two-week review period to assess the changes and provide any feedback or amendment requests.
During this time, we are happy to accommodate minor alterations—such as colour changes, spacing refinements, or small layout tweaks—at no additional cost.
If, however, your feedback includes larger modifications that fall outside the scope of the original request (e.g., structural changes, additional functionality, or new sections), we may:
Provide a revised quote for the additional work, or
Request that you submit a new document modification request to ensure the new requirements are properly scoped and delivered